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Terms of service
Welcome to the Dubai Trade e-Store. The Dubai Trade e-Store is provided by Dubai Trade FZE and its affiliates (“we”, “us” or “Dubai Trade”). These are the terms and conditions governing your access to and use of the website Dubai Trade e-Store and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site any further.
2. Eligibility for Use
Dubai Trade wishes to ensure that its users are able to form legally binding contracts and further that minors do not purchase content from the Site. Therefore usage of the Site is not available to persons under the age of 21 years. You represent that you are 21 years of age or older before you use the Site. Without prejudice to any other rights and remedies of Dubai Trade under this User Agreement or at law, Dubai Trade reserves the right to limit or withdraw access to the Site or the transactions of any person if Dubai Trade believes that person is under the age of 18 years. The Site should not be used by persons whose access has been suspended or withdrawn by Dubai Trade previously. Further, if you are a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to your use of this website and making online purchases.
3. Your Obligations
When you use the Site you have been or will be required to provide certain information on this Site, including but not limited to:
Dubai Trade may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person’s authority to act on your behalf, you agree to provide any information and/or documentation to Dubai Trade upon such requests.
You acknowledge and agree that if you do not, Dubai Trade without liability may limit, suspend or withdraw your access to the Site and/or your transactions of the Site.
4. Electronic Communications
You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Dubai Trade requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site and in accepting this User Agreement and making purchases on the Site you hereby consent to Dubai Trade using, disclosing and otherwise processing your information in this manner. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
5. Amendments to this User Agreement
From time to time, we may amend this User Agreement. These amendments may arise from changes in the law, best practice or changes in our services. Any changes to this User Agreement will appear on the Site and we kindly ask you to regularly revisit our Site to review them. By using this site after we post any changes, you hereby agree to accept those changes. At the time of making a purchase, you will be asked to confirm you have read the User Agreement in its then current form and accept its terms. If you do not agree to the terms of the User Agreement (including any amendments incorporated therein), you will not be able to purchase any item from this Site.
6. Fees and Services
Dubai Trade is not an auction house nor a bank, and does not offer auction or banking services. The Site is an online platform allowing for the sale of items to end-user buyers.
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier. The List Price is a comparative price estimate and may or may not represent the prevailing price in other online shops, retail outlets or other sale locations on any particular day. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.
We reserve the right to make changes or correct errors (including errors in pricing, design and specification of the goods) at any time without notice to you. Where you have made a purchase and there was an error on our Website, we will notify you of that error and the necessary changes to your order as set out below.
With respect to items sold by Dubai Trade, the price of an item cannot be confirmed until you place your order; however, for purchases made by credit card, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by Dubai Trade. Your purchases from third-party sellers are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.
Unless otherwise stated, all fees shall be quoted in UAE Dirhams only and any foreign currency conversions will be made by your bank, financial institution or credit card issuer. You must pay all fees payable to Dubai Trade (and any applicable taxes or charges).
7. Dubai Trade Rosoom
The Dubai Trade Rosoom system means that payment for items on the Site may be made online through the Rosoom payment facilities via credit cards, direct debit or pre-paid accounts (or other payment methods which Dubai Trade Rosoom may make available on the Site from time to time).
8. Your Information
In providing Information to us or posting any Information on our Site, you warrant that the Information is not false, inaccurate or misleading, deceptive or fraudulent and does not contain any virus, Trojan horse or other malicious code. You further warrant that the Information will not contain any copyright material (including written materials, video clips, artwork, and photographs) belonging to a third party which you have not obtained permission to use and upload or contain or refer to any inappropriate, defamatory, libelous, threatening, harassing, indecent, obscene, illegal or prohibited content including but not limited to nudity, lewd or vulgar behaviour, offensive language, references to sex, drugs or violence or other material prohibited by law.
All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Dubai Trade, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Dubai Trade FZE and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
“Dubai Trade”, “Rosoom” “Dubai Trade e-Store” and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of Dubai Trade FZE and are protected by international trademark and other intellectual property rights and laws. Dubai Trade’s trademarks may not be used in connection with any product or service that is not Dubai Trade’s nor in any manner that disparages or discredits Dubai Trade. All other trademarks not owned by Dubai Trade that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Dubai Trade.
11. Abusing Dubai Trade e-Store
Please report problems of any kind or violations of this User Agreement to Dubai Trade by contacting us at
If you believe that your intellectual property rights have been violated, please notify Dubai Trade by contacting us at
Without prejudice to any other rights and remedies of Dubai Trade under this User Agreement or at law, Dubai Trade may limit, suspend or withdraw a user’s access to the Site. Dubai Trade may also choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.
Dubai Trade takes reasonable measures (physical, organisational and technological) to safeguard against unauthorised access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. Dubai Trade has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that Dubai Trade may use, disclose or otherwise process your personal information that you provide to us for the purposes of providing the services on this Site and for sending marketing communications to you, and that the
of this Site available by clicking here further governs our collection, disclosure processing, use and any transfer of your personally identifiable information.
13. Breach of User Agreement
Without prejudice to any other rights and remedies of Dubai Trade under this User Agreement or at law or otherwise, Dubai Trade may immediately and without liability: limit your activity or withdraw your access to the Site:
If you breach this User Agreement;
If Dubai Trade is unable to verify or authenticate any information you provide; or
If Dubai Trade believes (in its sole discretion) that your actions may cause legal liability for you, other users or Dubai Trade.
Dubai Trade may at any time at its sole discretion reinstate suspended users.
A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with Dubai Trade or use the Site in any manner whatsoever until such time that such user is reinstated by Dubai Trade. Notwithstanding the foregoing, if you breach this User Agreement Dubai Trade reserves the right to recover any amounts due and owing by you to Dubai Trade or any losses and damages caused by you to Dubai Trade and to take such steps including legal action and/or the initiation of criminal proceedings against you as Dubai Trade in its sole discretion deems necessary.
Our failure to act with respect to a breach by you or others does not constitute a waiver of Dubai Trade’s right to take any actions with respect to that, or subsequent or similar breaches. Dubai Trade does not guarantee that it will take action against all breaches that there may be of this User Agreement.
14. Providing Feedback
Dubai Trade encourages buyers on the Site to provide feedback on any item available for purchase on this Site. Your feedback will be displayed along with your user ID on the Site. You cannot retract the feedback once you have left it. Dubai Trade will not be responsible or liable in any way for the feedback that you post on the Site. You agree not to make comments that are not factual in nature including without limitation making any defamatory or racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. We reserve the right to remove any comments or other Information submitted on the Site in contravention of this User Agreement.
15. Withdrawal of Access and/or Membership
Without prejudice to any other rights and remedies of Dubai Trade under this User Agreement or at law or otherwise, Dubai Trade may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.
16. No Warranty
Dubai Trade provides the Site and its services on an "as is" and “as available” basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy and non-infringement, unless such warranty or guarantee cannot be excluded by law. Dubai Trade makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Dubai Trade makes no warranty that defects will be corrected or that the Site or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Site may be susceptible to data corruption, interception, non-availability and delays. The Site may also be unavailable from time to time due to repairs, maintenance or development work. You agree that Dubai Trade has no obligation to provide support for the Site. You expressly agree that you use the Site at your own risk.
17. Limitation of Liabilities
To the fullest extent permitted by law, Dubai Trade, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not Dubai Trade has been advised of the possibility of such losses or damages).
If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it, except where such other legal remedy cannot be excluded by law. Further, you agree that any unauthorised use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Dubai Trade and Dubai Trade shall treat any such unauthorised use as subject to the terms and conditions of this User Agreement.
You agree to indemnify and hold Dubai Trade and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party relating to or in association with your use of this Site or the purchases made from this Site.
19. Relationship and Notice
None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and Dubai Trade and you shall have no authority to bind Dubai Trade in any manner whatsoever.
Except as explicitly stated otherwise, any notices to Dubai Trade from you shall be given by you by email to Dubai Trade at
with a physical copy sent to us courier, such notice deemed given on confirmation of its receipt to you by Dubai Trade by return email or by signed receipt of delivery by courier.
Any notices to you from Dubai Trade shall be given by notices posted on the Site or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 72 hours after any such email is sent. Alternatively, we may give you notice by mail or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of mailing.
If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.
In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the arbitration rules of the Dubai International Arbitration Centre (“DIAC”), which rules (“Rules”) are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the DIAC for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be agreed by the parties ), the sole arbitrator shall be appointed by DIAC in accordance with the Rules. The seat or legal place of the arbitration shall be Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Dubai Trade to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Dubai Trade shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.
21. Transfer of Rights and Obligations
You hereby grant Dubai Trade the right to, and irrevocably acknowledge and agree that Dubai Trade may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. Dubai Trade agrees to use all reasonable endeavours to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of Dubai Trade, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of Dubai Trade.
If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement.
This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Dubai Trade with respect to the subject matter hereof.
No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement.
If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.
23. Governing Law
This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
24. Cancel / Reschedule Policy
Registration confirmation should take place at least 2 days prior to the course schedule, registration confirmation and seat booking is associated with full payment only.
In case of cancellation, please call 04-4339333, or send an email to
For Cancellations within the two days prior to the course commencement date, 50% of the paid fee will be deducted, for any cancellation before the two days only 25% of the paid fee will be deducted.
No refunds for cancellations received on the course start date or for not attending the course.
Rescheduling course is allowed for 3 times only for the same candidate; Candidate will be registered for the next CTLP course as per Dubai Trade schedule which is unchangeable and based on availability of seats.
To reschedule, call 04-4339333, or send an email to
, no later than 3 working days prior to the course date. Faxes are not acceptable for rescheduling. If reschedule is not done before 3 working days prior to the course date, there is an extra fee of AED 100 for re-scheduling. Candidate have to contact Dubai Trade on 04-4339333 or send an email to
to re-register and pay the fee.
(Note: Maximum number of rescheduling allowed is 3 times, in case of cancellation after rescheduling, 50% of the paid fees will be deducted).
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