This service is being offered to clients wishing to file an enquiry about any service provided by Dubai Customs or submit a compliment.
Tel: 800 800 80
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License: Companies that are licensed by Dubai Economic Department with Shipping and Forwarding related activities, including “Shipping Line Agents”, can register with Dubai Trade.
Dubai Customs Shipping Agent Code: All Shipping Agents/Freight Forwarders must obtain a Shipping Agent code from Dubai Customs prior to registering with DP World. (Refer to Manual under "Introduction").
Go to www.dubaitrade.ae>> Service Centre >> DP World >> Registration Tools >> New Registration.
Follow the steps to complete your registration (Refer to Manual). Choose the role as Freight Forwarder at the time of registration.
After submitting your registration request and uploading all the required documents, approval will be given within 2 business days.
Documents Required:
Once approved, a notification email will be sent to you and your account will be activated.
On account activation, please contact Dubai Trade Contact Centre to get your codes mapped. You may reach us at 600555554 or
You may also create additional users, if required, by logging in as administrator/authorised person (Refer to Manual).
The DP World registration in Dubai Trade is free of charge.
There is no need of manual submission, just fill the application on the website www.dubaitrade.ae
Yes, you can, provided that you have the necessary license activities to do so.
It is mandatory to register at least 1 Authorised Signatory and Normal/Regular Contact.
You can contact DP World Customer Service on 048815555 if you face any delay on approval.
To register with Dubai Customs, please go to www.dubaitrade.ae and click Service Centre > Dubai Customs > Request Business Registration > New or click HERE.
License: Companies that hold a valid license with Land Transportation/ Haulage related activities issued by any licensing authority in Dubai, other emirates or GCC can register with Dubai Trade.
Go to www.dubaitrade.ae>> Service Centre >> DP World >> Registration Tools >> New Registration.
Follow the steps to complete your registration (Refer to Manual). Choose the role as Haulier/Trucker at the time of registration.
After submitting your registration request and uploading all the required documents, approval will be given within 2 business days.
Documents Required:
Once approved, a notification email will be sent to you and your account will be activated with your ‘Haulier Code’.
You may also create additional users, if required, by logging in as administrator/authorised person (Refer to Manual)
The DP World registration in Dubai Trade is free of charge.
There is no need of manual submission, just fill the application on the website www.dubaitrade.ae
Yes, you can, provided that you have the necessary license activities to do so.
It is mandatory to register at least 1 Authorised Signatory and Normal/Regular Contact
You can contact DP World Customer Service on 048815555 if you face any delay on approval.
Transport or any other companies who own their own trucks and trailers can register as a Haulier with DP World.
You can either register your own trucks online through the service ‘Truck Registration’ or use third party trucks that are already registered with DP World.
License: A valid license from Jafza (Jebel Ali Free Zone Authority), National Industries Park (NIP), DAZ (Dubai Auto Zone) and Textile City.
You will now be automatically registered with Dubai Trade after acquiring a license from these authorities.
A notification email will be sent to you with your default username and password which you can modify at first log in.
You may also create additional users, if required, by logging in as administrator/authorised person (Refer to Manual).
There is no registration fee for Free Zone company account activation.
Please contact us at 600555554 or email
Portal Deposit and Bank Guarantee are two types of pre-paid accounts available for online payments. Service Charges and employee insurance payments are deducted from Portal deposit. Bank Guarantee is used for Employment visa deposits for companies that are not yet eligible for the Insurance Protection Program. You can top-up both these accounts by using e-Deposit service available on Dubai Trade portal.
If you have not registered with Dubai Customs yet, you can link your existing username and password at the time of Dubai Customs registration. To register, please go to www.dubaitrade.ae, Service Centre > Dubai Customs > Request Business Registration > New or click HERE.
Newly established companies will be given a Company Immigration Card issued by GDRFA (Immigration) automatically. Hence, no separate registration is required with GDRFA for the respective company.
License: Companies that are licensed by Dubai and other emirates Economic Department with a “Customs Broker” activity can register with Dubai Customs thru Dubai Trade.
Go to www.dubaitrade.ae>> Service Centre >> Dubai Customs >> Request Business Registration >> New
Follow the steps to complete your registration (Refer to Manual under “Introduction”). Choose the business type as “Broker” at the time of registration.
After submitting your registration request and uploading all the required documents, approval will be given within 3 business days.
Once approved, a notification email will be sent to you; pay registration fee online using registration enquiry service. (Refer to Manual under “Introduction”).
Agent Code and Business Code will be generated after you pay successfully, and your Dubai Trade login will be activated.
Login as an administrator/authorised person and create additional users (Refer to Manual) with a Broker Representative role to access Mirsal 2 services
Your Customs registration should be complete by now. You should apply for digital certificate for every user that needs to submit Customs Declarations on Dubai Trade.
Book a Training Session HERE
The costs of Dubai Customs New Registration are AED 100 per Business Type + AED 20 Knowledge and Innovation fees.
The following documents are required for registration:
There is no need of manual submission, just fill the application and upload the documents on the website www.dubaitrade.ae
It is mandatory to register at least 1 Owner and an Authorised Person.
There is no longer a requirement of paying a deposit to Dubai Customs for Customs Broker/Clearing agent registration.
It is mandatory to enter the residence permit details of owner and/or authorised person at the time of registration. You will not be able to proceed with the registration process otherwise.
License: Companies that are licensed by Dubai Economic Department with Air shipment related activities including “Airline Line Agents” can register with Dubai Customs thru Dubai Trade.
Go to www.dubaitrade.ae>> Service Centre >> Dubai Customs >> Request Business Registration >> New
Follow the steps to complete your registration (Refer to Manual under “Introduction”). Choose Business Type as “Airline Agent” at the time of registration.
After submitting your registration request and uploading all the required documents, approval will be given within 3 business days.
Once approved, a notification email will be sent to you; pay registration fee online using registration enquiry service. (Refer to Manual under “Introduction”)
Once approved, a notification email will be sent to you and your account will be activated.
Login as an administrator/authorised person and create additional users (Refer to Manual) with either Trader or Broker Representative role to access Mirsal 2 services.
The costs of Dubai Customs New Registration are AED 100 per Business Type + AED 20 charged as Knowledge and Innovation fees.
The following documents are required for registration:
There is no need of manual submission, just fill the application and upload the documents on the website www.dubaitrade.ae
Yes, you can. At the time of registration, choose another Business Type as “Cargo Handler” and the Facility Type as “Premises”.
It is mandatory to register at least 1 Owner and an Authorised Person
It is mandatory to enter the residence permit details of owner and/or authorised person at the time of registration. You will not be able to proceed with the registration process otherwise.
License: Companies that are licensed by Dubai Economic Department with Shipping and Forwarding related activities including “Shipping Line Agents” can register with Dubai Trade
Customs Shipping Agent Code:All Shipping Agents/Freight Forwarders must obtain a Shipping Agent code from Dubai Customs prior to registering with DP World. (Refer to Dubai Customs registration process by choosing the Business Type as “Shipping Line Agent”)
Go to www.dubaitrade.ae>> Service Centre >> DP World >> Registration Tools >> New Registration
Follow the steps to complete your registration (Refer to Manual).
After submitting your registration request and uploading all the required documents, approval will be given within 2 business days.
Documents Required:
Once approved, a notification email will be sent to you and your account will be activated.
On account activation, please do the following:
The DP World registration in Dubai Trade is free of charge.
There is no need of manual submission, just fill the application on the website www.dubaitrade.ae
Yes, you can, provided that you have the necessary license activities to do so.
It is mandatory to register at least 1 Authorised Signatory and Normal/Regular Contact
You can contact DP World Customer Service on 048815555 if you face any delay on approval.
To register with Dubai Customs, please go to www.dubaitrade.ae and click Service Centre > Dubai Customs > Registration Tools > New Registration or click HERE.
License: Dubai, other emirates and GCC Companies licensed by any authorities that will use Dubai Ports and Customs to import and export their own cargo can register with Dubai Customs thru Dubai Trade
Go to www.dubaitrade.ae>> Service Centre >> Dubai Customs >> Request Business Registration >> New
Follow the steps to complete your registration (Refer to Manual under "Introduction").
After submitting your registration request and uploading all the required documents, approval will be given within 3 business days.
Once approved, a notification email will be sent to you; pay registration fee online using registration enquiry service. (Refer to Manual under "Introduction")
Agent Code and Business Code will be generated after you pay successfully, and your Dubai Trade login will be activated.
Login as an administrator/authorised person and create additional users (Refer to Manual) with a Trader Representative role to access Mirsal 2 services.
Your Customs registration should be complete by now. You should apply for digital certificate for every user that needs to submit Customs Declarations on Dubai Trade.
Book a Training Session HERE
The costs of Dubai Customs New Registration are AED 100 per Business Type + AED 20 Knowledge and Innovation fees.
The following documents are required for registration:
There is no need of manual submission, just fill the application and upload the documents on the website www.dubaitrade.ae
Choose Business Type as “Free Zone” if your license is issued by a Dubai based Free Zone authority. It is also mandatory to register a Facility as “Free Zone”. Choose Business Type as “Importer and Exporter” if your license is issued by other emirates Free Zone authority. It is not mandatory to register a Facility in this case.
If you hold an Industrial License from the Ministry, you have to choose the license type as “Industrial” and Business Type as “Importer (Industrial) and Exporter (Commercial)”. If you only hold an Industrial License from Economic Department, you have to choose the license type as “Commercial” and Business Type as “Importer (Industrial) and Exporter (Commercial)”.
It is mandatory to register at least 1 Owner and an Authorised Person.
It is mandatory to enter the residence permit details of owner and/or authorised person at the time of registration. You will not be able to proceed with the registration process otherwise.
