DISPLAYING ITEMS BY TAG: Digital

In line with the efforts to accelerate digital transformation, please be informed that ‘Digital Employment and Access Cards’ is now available via the Jafza Mobile App.

Jafza-based employees can obtain the digital version of their cards and enjoy an integrated and seamless experience.

You can log in to the app by following the below instructions:

Download the Jafza app by searching the app in App store or Play store with the name “JAFZA”. Register by clicking the “Sign Up” link, which will navigate to the below registration steps to enter:

1) Card Number
2) Passport Number
3) Date of Birth

On the successful validation, please enter your registered Mobile Number and Email Address to receive the One Time Password (OTP). The successful OTP verification will allow you to set up the Jafza App Password.

The International Port Community Systems Association (IPCSA) held its annual members’ meeting in Dubai for the first time, hosted by Dubai Trade at the DP World Pavilion, Expo City Dubai, on 29–30 October.

This two-day event brought together Port Community System and Single Window operators from around the world to discuss digital collaboration, AI, sustainability and the future of trade facilitation under the theme “Digital Collaboration in Future Trade: The Power of Communities.”

Javier Gallardo, Chairman of IPCSA and CEO of Portic Barcelona, said: “IPCSA is a truly global association and it is essential for us to be present in key locations where international trade is most active. At present, Dubai and the Middle East are among the fastest-growing regions in terms of trade and logistics, playing a central role in global connectivity and innovation.”

Mohamed AbuHamra, COO – Digital Technology, DP World GCC, highlighted Dubai’s role as a hub for innovation and connectivity, adding,  “It is a privilege to be part of IPCSA, which brings together leading minds shaping the future of trade. This year’s focus on sustainability and AI reflects two of the biggest priorities of our industry.  We are integrating these principles into our solutions to drive more efficient, sustainable and data-driven trade ecosystems.”

The session explored a range of global priorities, including AI adoption, Key Trade Data standardisation and the development of digital trade corridors. Members also discussed the role of environmental sustainability and data harmonisation in shaping the next generation of port ecosystems.

Dubai Trade also shared insights on its latest solutions like Trade+ which has reduced cargo release times by up to 90% and CargoWaves, an AI-powered inland logistics solution which has reduced idle truck time by 25% and facilitated two million+ container journeys to date. 

The meeting concluded with a tour of Jebel Ali Port’s advanced infrastructure and digital systems, and a networking session to strengthen collaboration. 

As part of our ongoing commitment to enhance service efficiency, we are pleased to inform you that National Industries Park (NIP) will be upgrading its Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems.The result will be faster processing, improved transparency, and a more seamless digital experience across all transactions.

The new integrated platform will consolidate all services under the Dubai Trade Portal, enabling you to manage your operations seamlessly. It is scheduled to go live on 29 November 2025.

The upgrade introduces several enhancements aimed at improving your overall experience:

• Simplified processes for new company applications and lease renewals.
• End-to-end digital processing of employment visas.
• Digital Employee ID cards available in PDF format via the Dubai Trade Portal.
• Secure electronic signatureof employment contracts, access cards and key documents using DocuSign.
• A unified licensing structure, aligned with the DED framework. 

Action Required: Preparing for the Transition

To ensure a smooth transition and avoid any service disruptions during the system migration, please review the following important points and take the necessary actions in advance:

Service Requests (SRs)

• All open SRs will continue to be processed in the existing system.
• The current Employment Visa service in the existing system will remain available for two months to complete arrival intimation activities.
• Any new Employment SRs must be created in the new system after go-live.
• Please ensure all draft SRs are submitted before 28 November 2025.
• New SRs may be created from 30 November 2025.

Resident Permit (RP) Renewals

For renewals already initiated in the current system, kindly email the medical report to the NIP Team to continue processing on the new platform.

Service Availability During Migration(28 November – 3 December)

• Make Deposit and Apply for PDC Extension will be unavailableduring the migration period.
• All non-payment services will remain operational.
• To avoid delays, please ensure your Portal account has a sufficient balance before the migration begins.

Some existing services will be renamed or enhanced as part of the upgrade. These updates will be communicated in the coming days.

Following earlier communication regarding the upcoming system upgrade, we are pleased to share further details about the enhanced experience you will enjoy once the new platform goes live.

Key Highlights

• All existing NIP services will continue to be accessible via the Dubai Trade Portal; however, they will now operate on our upgraded CRM, enabling a smoother, more efficient, and more transparent service journey.
• As part of this enhancement, we are introducing over 40 new services across Licensing, Employee Services, and Company Registration. These new services are designed to streamline your daily operational requirements and improve the overall turnaround time.
• All NIP services through the Dubai Trade portal will be unavailable on 28th November and will resume the following day. However, financial services will be fully operational from 4th December onwards.

Pleaseclick here to see the full list of new services.

 We appreciate your cooperation and patience as we complete this important system upgrade, aimed at improving your overall experience with National Industries Park.

Further updates will be shared in our upcoming circulars.

Click here to view the previous circular: Important: NIP System Upgrade - Scheduled for 29 November 2025

CargoWaves, an innovative, AI-powered digital logistics platform designed to streamline inland cargo transportation. CargoWaves connects cargo owners, trucking companies, and port operators for efficient end-to-end cargo movement.

Key Features:

• Digital Transport Order: Digitally send Transport Orders to your Haulier with just a few clicks, no more emails or phone calls necessary.
• Automated draft orders: Draft orders are instantly generated for all import and export container movements based on customs declaration and export bookings created by shipping lines.
• Reduced booking lead times: Confirm bookings in under 4 hours.
• Real-time tracking: Monitor your shipments with full visibility throughout the journey.
• Easy vendor comparison: Compare rates, book hauliers, and select optimal port slots instantly.
• Seamless communication: Ensure smooth operations with direct coordination between terminals and drivers on WhatsApp and the Driver Mobile App.
• Secure, quick payments: Access trusted payment options for a smooth transaction experience.
• Digital proof of delivery: Secure documentation with electronic proof of delivery for all transactions.

By using cutting-edge AI technology, CargoWaves enhances logistics efficiency and boosts asset utilisation across the supply chain by up to 60%.

For your convenience, the new platform's services will be available on Dubai Trade. As it will replace the current Hauliers Nomination and Token process, we encourage all our port customers to transition to the CargoWaves platform before 15 January 2025 and experience the enhanced container delivery journey.

Training sessions and manuals:

• Cargo owners: Register for a free training session and download the training manuals.
• Hauliers and Transport companies: Register for a free training session and download the training manuals. 
• Driver Mobile App: Download our dedicated app which facilitates ease of communication and cargo tracking. Available on the (iOS) App Store and (Android) Google Play. 

To learn more, please visit CargoWaves.

We are pleased to provide you with a comprehensive guide to creating a user profile on the app.

This guide offers a step-by-step walkthrough of the employee profile creation process, designed to ensure a smooth and hassle-free experience.

Download the latest version of the Jafza App.

• Through its enhanced offerings, the free zone has transformed the order fulfilment landscape, contributing to the success of over 1,700 customers

Jebel Ali Free Zone (Jafza) and Dubai Trade, DP World’s leading trade and logistics hub and premier trade facilitation platform will showcase their dynamic capabilities at Seamless Middle East 2022 to be held on May 31- June 1 2022.

From design to distribution, the two companies offer the perfect environment for e-commerce businesses to thrive in the Middle East, with Dubai as their hub.

Over the years, Jafza has witnessed a rapid growth in its the e-commerce cluster, owing to Dubai Trade’s robust infrastructure, including last-mile delivery logistics. Additionally, Dubai Trade’s technologically advanced solutions give e-commerce companies a competitive advantage over other players in the market. Through their participation in Seamless Middle East, the entities aim to capitalise on this success and help more companies take advantage of the technology, resources, and expertise to reach new geographies.

JAFZA’S DATA-LAKE ZONE
Jafza’s data infrastructure and the use of new technology are benefitting over 1,700 e-commerce companies, helping them stay ahead of the curve. The use of IoT, digital systems and automation and trade integration platforms has helped e-commerce companies simplify the logistics journey through optimal data retrieval. While also helping them connect with relevant government and private sector entities to amplify business.

DUBAI TRADE’S DIGITAL REVOLUTION
Dubai Trade offers 24/7 access to over 700 digital trade and logistics e-services, allowing its customers a seamless trading experience. The platform integrates all business services into one digital platform. Some of them include Customs eClearance, ePermits, Port eClearance, ePayments, company licensing and Free Zone administrative services.
The portal enables Jafza to collaborate with government and private sector partners to adopt pioneering digital solutions. Some of their recent collaborations include partnerships with Dubai Customs and the Dubai Chamber of Commerce to provide paperless cross-border transactions in compliance with regulations.

UNMATCHED CONNECTIVITY
Jafza provides businesses with a single customs-bonded area connected to Al Maktoum International Airport and Jebel Ali Port. The location has created the ideal environment for cross-border e-commerce. Companies operating in Jafza can optimise consolidation and order fulfilment services for the MENA region while enjoying unparalleled connectivity and efficiency in logistics.

EXTENSIVE E-COMMERCE OFFERINGS
DP World’s e-commerce products complement this growth. Some of the key offerings that have helped Jafza’s partners navigate e-commerce challenges include DUBUY.com, a global wholesale e-commerce platform launched as a major gateway for international trade.

In line with our efforts to accelerate digital transformation, we are pleased to inform you that ‘Digital Employment and Access Cards’ will now be available via the Jafza Mobile App only.

Jafza companies can obtain the digital version of their employee’s Cards through Mobile App Registered employee’s information using their Dubai Trade Approvers Credentials and enjoy an integrated and seamless experience.

Please note, physical cards printing and deliveries via Zajel will be discontinued effective immediately starting from Friday 16 December 2022.