DISPLAYING ITEMS BY TAG: Digital

We recently launched an all-new Freight Rate feature to bring real-time price transparency and smarter decision-making to inland logistics – completely transforming Dubai’s previously offline hauling ecosystem.

Hauliers or fleet owners can publish rates for specific routes and container types directly on CargoWaves, helping them get seen by more customers and win more bookings.

In turn, for the first time ever, shippers using Jebel Ali Port get rapid, real-time access to the earlier fragmented haulier network on a single platform. Now, viewing rates, comparing them and selecting the preferred haulier is possible instantly. As shippers can view rates when creating an order, digitalised truck booking orders can be sent directly to hauliers in a few minutes, speeding up the booking process.

Mohamed AbuHamra, COO Digital Technology at DP World GCC, said: “CargoWaves moves inland transport from fragmented and reactive to connected and planned, which is critical to building resilient, end-to-end supply chains in the region. With new technology, we can remove trade frictions and create even better outcomes for our customers, which is part and parcel of achieving our strategic objectives."

The new feature lays the groundwork for future enhancements such as ‘Spot Booking’ and complements the platform’s current AI-powered capability of intelligently matching containers to trucks, ensuring that a vehicle dropping off one load can pick up another nearby, instead of returning empty. 

Together with the platform’s next-generation functions, which include assistance with selecting hauliers, terminal slot recommendation and delivery route optimisation, the Freight Rate feature adds transparency and predictability to port-to-warehouse freight movements across the UAE, powering Dubai’s vision for inland transportation.

With reference to Customs Notice (10/2025), and in order to facilitate stakeholders who have expressed continued desirability to use 8-digit HS Codes, it has been decided that the existing lexibility to use 8-digit HS Codes under Phase-1 shall be further extended.

Accordingly, the flexibility to apply 8-digit HS classifications shall continue until further notice, and Dubai Customs shall continue to accept all customs declarations submitted using 8-digit HS Codes during such period.

All other terms and conditions of the earlier customs notices shall remain unchanged.

In line with the efforts to accelerate digital transformation, please be informed that ‘Digital Employment and Access Cards’ is now available via the Jafza Mobile App.

Jafza-based employees can obtain the digital version of their cards and enjoy an integrated and seamless experience.

You can log in to the app by following the below instructions:

Download the Jafza app by searching the app in App store or Play store with the name “JAFZA”. Register by clicking the “Sign Up” link, which will navigate to the below registration steps to enter:

1) Card Number
2) Passport Number
3) Date of Birth

On the successful validation, please enter your registered Mobile Number and Email Address to receive the One Time Password (OTP). The successful OTP verification will allow you to set up the Jafza App Password.

• To ensure efficient handling and timely resolution of your enquiries, we kindly request that all container status-related queries be directed to our dedicated Customer Service team at: This email address is being protected from spambots. You need JavaScript enabled to view it..

  Our Customer Service team will manage your request and coordinate with all relevant stakeholders to provide accurate and timely updates.

CargoWaves, an innovative, AI-powered digital logistics platform designed to streamline inland cargo transportation. CargoWaves connects cargo owners, trucking companies, and port operators for efficient end-to-end cargo movement.

Key Features:

• Digital Transport Order: Digitally send Transport Orders to your Haulier with just a few clicks, no more emails or phone calls necessary.
• Automated draft orders: Draft orders are instantly generated for all import and export container movements based on customs declaration and export bookings created by shipping lines.
• Reduced booking lead times: Confirm bookings in under 4 hours.
• Real-time tracking: Monitor your shipments with full visibility throughout the journey.
• Easy vendor comparison: Compare rates, book hauliers, and select optimal port slots instantly.
• Seamless communication: Ensure smooth operations with direct coordination between terminals and drivers on WhatsApp and the Driver Mobile App.
• Secure, quick payments: Access trusted payment options for a smooth transaction experience.
• Digital proof of delivery: Secure documentation with electronic proof of delivery for all transactions.

By using cutting-edge AI technology, CargoWaves enhances logistics efficiency and boosts asset utilisation across the supply chain by up to 60%.

For your convenience, the new platform's services will be available on Dubai Trade. As it will replace the current Hauliers Nomination and Token process, we encourage all our port customers to transition to the CargoWaves platform before 15 January 2025 and experience the enhanced container delivery journey.

Training sessions and manuals:

• Cargo owners: Register for a free training session and download the training manuals.
• Hauliers and Transport companies: Register for a free training session and download the training manuals. 
• Driver Mobile App: Download our dedicated app which facilitates ease of communication and cargo tracking. Available on the (iOS) App Store and (Android) Google Play. 

To learn more, please visit CargoWaves.

In line with Dubai Customs’ strategy to enhance digital transformation, simplify customs procedures, and support the smooth flow of trade in accordance with international best practices, the department continues to develop its digital services to meet customer expectations and enhance the customer experience.

In this context, Dubai Customs announces the launch of Phase One of the Digital MAKASA Initiative, effective 25 January 2026, via the Dubai Trade Portal. This phase enables customers to complete MAKASA procedures for direct imports digitally, without the need to visit customs service centers.

Key Features

• Providing a fully digital experience that enables customers to submit MAKASA Stamp (Due Number) requests through the Dubai Trade Portal 24/7, instantly and independently, without visiting service centers.
• Issuing the MAKASA Stamp (Due Number) in digital format, replacing the paper-based process.

Implementation Scope

Phase One of the Digital MAKASA Initiative applies to the following customs declaration types destined for GCC countries:

• Import to the local market from the rest of the world
• Import to the local market from a Free Zone
• Import to the local market from a Customs Warehouse

Steps to Obtain the Digital MAKASA Stamp

Customers can obtain the Digital MAKASA Stamp through three simple steps via the Dubai Trade Portal:

1. Access the Dubai Trade Portal

• Log in using your customer credentials.
• Navigate to the Digital MAKASA service through the following path:
  Mirsal II → Declaration → Manage MAKASA (Due Number)

2. Search for the Relevant Customs Declaration

• Once on the Manage MAKASA (Due Number) page, search for and select the relevant direct import declaration.
• Submit a request to generate the MAKASA Due Number.

3. Download and Print the Digital MAKASA Stamp

• Download the digital PDF file containing the official MAKASA Stamp (barcode) and the MAKASA Due Number.
• Print the MAKASA Stamp on the back side of the customs declaration.

Dubai Customs encourages all customers to take advantage of the Digital MAKASA Initiative for direct imports, as it offers faster procedures, higher efficiency, and a simplified customer experience.

We are pleased to provide you with a comprehensive guide to creating a user profile on the app.

This guide offers a step-by-step walkthrough of the employee profile creation process, designed to ensure a smooth and hassle-free experience.

Download the latest version of the Jafza App.

• Through its enhanced offerings, the free zone has transformed the order fulfilment landscape, contributing to the success of over 1,700 customers

Jebel Ali Free Zone (Jafza) and Dubai Trade, DP World’s leading trade and logistics hub and premier trade facilitation platform will showcase their dynamic capabilities at Seamless Middle East 2022 to be held on May 31- June 1 2022.

From design to distribution, the two companies offer the perfect environment for e-commerce businesses to thrive in the Middle East, with Dubai as their hub.

Over the years, Jafza has witnessed a rapid growth in its the e-commerce cluster, owing to Dubai Trade’s robust infrastructure, including last-mile delivery logistics. Additionally, Dubai Trade’s technologically advanced solutions give e-commerce companies a competitive advantage over other players in the market. Through their participation in Seamless Middle East, the entities aim to capitalise on this success and help more companies take advantage of the technology, resources, and expertise to reach new geographies.

JAFZA’S DATA-LAKE ZONE
Jafza’s data infrastructure and the use of new technology are benefitting over 1,700 e-commerce companies, helping them stay ahead of the curve. The use of IoT, digital systems and automation and trade integration platforms has helped e-commerce companies simplify the logistics journey through optimal data retrieval. While also helping them connect with relevant government and private sector entities to amplify business.

DUBAI TRADE’S DIGITAL REVOLUTION
Dubai Trade offers 24/7 access to over 700 digital trade and logistics e-services, allowing its customers a seamless trading experience. The platform integrates all business services into one digital platform. Some of them include Customs eClearance, ePermits, Port eClearance, ePayments, company licensing and Free Zone administrative services.
The portal enables Jafza to collaborate with government and private sector partners to adopt pioneering digital solutions. Some of their recent collaborations include partnerships with Dubai Customs and the Dubai Chamber of Commerce to provide paperless cross-border transactions in compliance with regulations.

UNMATCHED CONNECTIVITY
Jafza provides businesses with a single customs-bonded area connected to Al Maktoum International Airport and Jebel Ali Port. The location has created the ideal environment for cross-border e-commerce. Companies operating in Jafza can optimise consolidation and order fulfilment services for the MENA region while enjoying unparalleled connectivity and efficiency in logistics.

EXTENSIVE E-COMMERCE OFFERINGS
DP World’s e-commerce products complement this growth. Some of the key offerings that have helped Jafza’s partners navigate e-commerce challenges include DUBUY.com, a global wholesale e-commerce platform launched as a major gateway for international trade.

As part of our ongoing efforts to protect our systems and data, we have identified a heightened risk related to potentially exposed credentials.

As a precautionary measure, we are initiating a phased reset of all accounts associated with Dubai operations.

What you need to do now:

• Reset your password immediately upon receiving system prompts or instructions from IT.
• Ensure your new password is strong, unique, and not used for any other accounts.
• Do not share credentials under any circumstances.

For your security, please note that we will never ask for your password via phone, email, or any support channel. You should not disclose your password to anyone, including IT or customer support representatives.

This is a precautionary step to safeguard our operations for our customers and partners. We appreciate your prompt cooperation and vigilance.

If you have any questions or encounter issues, please contact:

• Tel: 600 55 55 54
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In line with our efforts to accelerate digital transformation, we are pleased to inform you that ‘Digital Employment and Access Cards’ will now be available via the Jafza Mobile App only.

Jafza companies can obtain the digital version of their employee’s Cards through Mobile App Registered employee’s information using their Dubai Trade Approvers Credentials and enjoy an integrated and seamless experience.

Please note, physical cards printing and deliveries via Zajel will be discontinued effective immediately starting from Friday 16 December 2022.