DISPLAYING ITEMS BY TAG: Dubai Trade Portal

The E-Dirham card solution as a payment option for Subscription and Training bookings will no longer be available on Dubai Trade Portal effective 31st August 2022.

Hence, kindly take the necessary action to find a replacement for your payment method to be able to successfully complete your transactions on Dubai Trade Portal.

Other payment methods via the portal:
• Credit / Debit Card.
• Online Bank to bank e-transfer from any of the following banks:

- Abu Dhabi Commercial Bank (Personal / Corporate accounts)
- Arab Bank (Personal / Corporate accounts)
- HSBC Middle East (Personal Accounts)
- Citibank (Personal / Corporate accounts)
- Commercial Bank International (Personal / Corporate accounts)
- Commercial Bank of Dubai (Personal / Corporate accounts)
- Dubai Islamic Bank (Personal Accounts)
- Emirates NBD Bank (Personal / Corporate Accounts)
- First Abu Dhabi Bank (Personal / Corporate accounts)
- Standard Chartered Bank (Personal / Corporate accounts)
- Barclays Bank (Corporate Accounts)
- United Arab Bank (Personal Accounts)

Case Registration Service on the Dubai Trade portal has been revamped to Complaint and Enquiry Registration Service. Users can now easily submit complaints, enquiries, and track their requests.

We request all port users to make use of this convenient solution when required. For more information, please refer to the service manual.

The new services page will be available from 18th September 2023.

3.82 million pounds of CO2 emissions saved thanks to digital transformation

Dubai Trade, Dubai’s leading integrated digital trade and logistics platform, has achieved a significant milestone in H1 2023 by saving 12.74 million physical visits through its digital offerings for Jebel Ali Port, Dubai Customs and Jafza as well as other services. 

These digital transactions have not only improved efficiency across the trade and logistics ecosystem but contributed to environmental conservation by eliminating the physical exchange of over 42.47 million documents, translating to a reduction of 3.82 million pounds of CO2 emissions — equivalent to removing 347 cars off the road annually.

Mohamed Ahmed AbuHamra, Chief Operating Officer Dubai Trade at DP World GCC, said: “As the digital trade arm for DP World GCC, we are deeply committed to sustainability and believe that every reduction in emissions counts.  DP World's vision is to facilitate smarter trade for a brighter future, and our vision resonates closely with the UN's 2030 Agenda and the Sustainable Production and Consumption Framework. 

“In H1 2023 alone, we eliminated close to 13 million in-person visits by digitising trade and logistics services for our customers. Our transition to digital is not just about making operational enhancements – it has a tangible environmental impact by reducing CO2 emissions and conserving natural resources. Dubai Trade is proud to be a catalyst for positive change in the industry.”

Dubai Trade’s commitment to digitalisation has led to considerable energy savings. By reducing physical documentation and paper printing, Dubai Trade has achieved an energy impact equivalent to 5,410 million British Thermal Units (BTU), enough to power 6,440 residential refrigerators annually. Additionally, the platform's digital trade solutions have saved approximately AED 9.34 million in paper and printing costs.

By streamlining such processes, Dubai Trade enables customers to focus on higher-value work, which in turn significantly boosts productivity. The platform is committed to serving as a single window for trade, providing a centralised ecosystem for all trade-related needs while also achieving cost and environmental efficiencies.

Dubai Chamber of Commerce’s services such as Certificates of Origin, and attestation will be accessible on the Dubai Trade Portal

Dubai Trade, a DP World company and the Dubai Chamber of Commerce have signed an agreement to allow the local business community easier access to the Chamber’s trade services. This includes certificates of origin, attestation, and other membership services, which will be accessible on the Dubai Trade Portal, a single window platform for international trade.

The agreement was signed by H.E. Hamad Buamim, President & CEO of Dubai Chambers and Abdulla Bin Damithan, CEO & Managing Director, DP World UAE & Jafza.

H.E. Hamad Buamim, President & CEO of Dubai Chambers said: “Our aim has always been to cement Dubai’s position as a leading global business hub and facilitate Dubai’s trade and investment flows with other markets around the world. Through our collaboration with Dubai Trade, we believe that our aim of enhancing the Emirate’s competitiveness in key sectors such as trade and logistics will be much more achievable, as we will be able to integrate various services on a common platform and ensure faster and easier business operations. Moreover, this strategic partnership with Dubai Trade falls in line with our digital transformation efforts and Dubai’s Paperless Strategy, as the platform will further encourage us to adopt a paperless approach to trading operations and payments.”

Abdulla Bin Damithan, CEO & Managing Director, DP World UAE & Jafza said: “As a leading trade enabler, we believe in providing integrated trade solutions that enable our customers to look beyond the horizon. Through our partnership with the Dubai Chamber of Commerce, we aim to further enhance our customers’ experience, helping them leverage through key services and providing a wider range of solutions. In addition to that, we are confident that our collaboration with Dubai Chamber of Commerce will open doors for our users to deal with global corporations and investors, uplifting their businesses to greater standards by capitalising on international trading opportunities.”

Hussain Al Blooshi, COO, Dubai Trade said, “Dubai Trade has played a pivotal role in increasing the competency of the industry by leveraging the robust trade and logistics capabilities through its Single Window. We work closely with our clients to develop a thorough understanding of their requirements and collaborate with key players in the trade sector, which has established us as a single-window for cross border trading in Dubai. Dubai Chamber of Commerce services are a significant addition to our customers to facilitate trade and further enhance ease of doing business, and we believe that this partnership will surely add value to our platform’s users, enabling seamless access to international markets.”

The latest collaboration between Dubai Chamber of Commerce and Dubai Trade aims to boost Dubai’s position as a leading global trade hub by streamlining the trade process and offering faster operations for more than 180,000 customers.

Dubai Trade offers 24/7 access to over 700 digital trade and logistics e-services, allowing its customers a seamless trading experience. These include Customs eClearance, ePermits, Port eClearance, ePayments, company licensing and Free Zone administrative services.

Pleased be informed that “Lease and Facility Termination” services will be live on the Dubai Trade Portal, commencing 14th of November 2022.

Features:
• You will be able to apply for most of the Leasing services through Dubai Trade.

• Enhance the existing services, in addition to the new services to be cleared more easily and accurately, the process of advance paying service fees has also been automated.
• Electronic services are characterized by features that enable customers to upload documents and fill out the necessary data before submitting them to Jafza.
• You can track the status of applications submitted through the Dubai Trade portal.
• Transactions for some services including letters and certificates have become electronic/ paperless.

• Below is the list of services will be enabled in Dubai Trade, which you will be accessible under “Leasing Services” menu:

• Facility Termination
• Lease Termination

Kindly note that the courier service will remain available on the Dubai Trade platform temporarily and exclusively to complete any previously submitted requests or to submit requests for limited services that are not available yet through the Dubai Trade portal.

Please be informed that “Leasing” services is now live on the Dubai Trade Portal.

Features:
• You will be able to apply for most of the Leasing services through Dubai Trade.
• Enhance the existing services, in addition to the new services to be cleared more easily and accurately, the process of advance paying service fees has also been automated.
• Electronic services are characterized by features that enable customers to upload documents and fill out the necessary data before submitting them to Jafza.

• You can track the status of applications submitted through the Dubai Trade portal.
• Transactions for some services including letters and certificates have become electronic/ paperless.

• Below is the list of services will be enabled in Dubai Trade, which you will be accessible under “Leasing Services” menu:
o Lease Renewal for All commercial facilities except Lands

Physical Document collection and delivery of lease Agreement will be replaced with digital signature solution by DocuSign.

To receive the DocuSign notification, please ensure to have your correct email address updated in the Know Your Customer (KYC) service and approve the below-mentioned email address via your internal IT system.

DocuSign Email:

This email address is being protected from spambots. You need JavaScript enabled to view it.
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Kindly note that the courier service will remain available on the Dubai Trade platform temporarily and exclusively to complete any previously submitted requests or to submit requests for limited services that are not available yet through the Dubai Trade portal.

Kindly use the “Payment Flexibility for Additional Facility” service under Lease Menu for flexibility in payment requirements

We are pleased to inform you that “Registration” and “License” services will be live on the Dubai Trade Portal, commencing 23rd of May 2022.

Features:
You will be able to apply for most of the Registration & Licenses services through Dubai Trade.
- Enhance the existing services, in addition to the new services to be cleared more easily and accurately, the process of advance paying service fees has also been automated.
- Electronic services are characterized by features that enable customers to upload documents and fill out the necessary data before submitting them to Jafza.
- You can track the status of applications submitted through the Dubai Trade portal.
- Transactions for some services including letters and certificates have become electronic/ paperless.

- Below are the list of services will be enabled in Dubai Trade:

Registration Services:

Below functions will be replaced from the Existing Registration amendment Services to the New Service ‘Change Register Details’ under the Registration Menu:

o Amend Auditor.
o Amend Banker.
o Update Financial Year Date.

In Addition, below listed function will be added to the same Services:
o Distribution of Profit.

Owner registration letter will be disabled and replaced with ‘ODR Reports’ service under Summary Information Menu

License Services:
o New License Issuance. (for Existing Companies)
o License Renewal. *
o License Activity Amendment.
o License Conversion.

* Lease should be valid for more than 90 days, kindly use ‘Jafza Adhoc Courier Request’ service available under ‘Lease’ menu to renew the Lease prior to License renewal)

Please note that the courier service will remain available on the Dubai Trade platform temporarily and exclusively to complete any previously submitted requests or to submit requests for limited services that are not available yet through the Dubai Trade portal.

Please note that Jafza had rolled out a set of changes that will be live on the Dubai Trade Portal, commencing on the 6th of June, 2022

The application submission process has been upgraded through Dubai Trade, and you will be viewing 2 menus on your portal to avail new/continue previous submitted services.

The following menu items will be available for all new requests:
• Apply for Employment Visa New
• Released Signed In New
• Renew Employee RP New
• RP Renewal with EC Amend New

For requests before the 6th of June, the below services will be available to complete the process:
• Apply for Employment Visa
• Released Signed In
• Renew Employee RP
• RP Renewal with EC Amend

In addition, Jafza included new services:

• Additional validity duration 1 year/2 year/3-year option of the resident permit is now available in the Employment Visa, Released Signed In and RP renewal services.

• Physical submission of the employment contract is not required, uploading a signed contract by both parties for Residence New/Renewal/Amend services under contract verification service request will be required, you shall receive an electronic verification and attestation from Jafza afterwards.

• Transfer of sponsorship service access is added in the employment visa service.

• The Cancel Employee RP without Passport services is merged under the Employment Cancellation service.

Please be informed about an upcoming enhancement to the Dubai Trade Customs Account Management services. This enhancement will be implemented on July 14, 2024.

Currently, the system only allows for one request at a time for an Account and guarantee (CDR-Credit Account, Debit Account, and Standing Guarantee) related requests. With the upcoming enhancement, users will have the ability to submit multiple requests simultaneously for both Account and Guarantee related requests. This means there will no longer be a need to wait for the completion of one request before submitting another.

Impacted Services:

• Dubai Trade Service -> Mirsal II -> Financial Services -> Manage Account
• Manage the Account users
• Modify contact details
• Add new guarantee
• Update guarantee
• Reduce cash guarantee
• Withdraw guarantee

Click here for the updated user manual.

Kindly note that the delivery service for leasing & licensing department applications improved n terms of making it available online through Dubai Trade Portal. The additional service request not available on the portal can be submitted via courier and as a temporary solution.

Create the courier Service Request:

• Initiate the Service Request (SR) through the Dubai Trade Portal, which is available under the “Menu”: Courier Collection and Delivering.
• Select the service type you would like to request for.
• Once the request is submitted to Jafza, Zajel courier team will approach the registered address to collect the documents to deliver it to the Leasing & Licensing team.
• Leasing & Licensing team will do the needful and documents will be delivering the required documents and service to the customer through Zajel courier team.

Below are the additional services that will be available for submission through Zajel at the Dubai Trade Portal, taking into consideration that there are no changes in the list of Free Zone Establishment and Companies’ services that were previously circulated in April 2021, with the exclusion of Offshore services due to their availability in Dubai Trade commencing 4th December 2021:

Note:
Once the listed services are Enabled on the Dubai Trade Portal, it will invalidate the procedure for submitting them through courier service.

In line with Dubai Government’s initiatives to adopt Dubai Paperless Strategy 2021, please be informed that Dubai Customs will stop issuing Local Goods Gate Passes at the counters for all Jebel Ali Free Zone Customers with effect from
1st March 2022.

Hence, all JAFZA based customers are kindly requested to create a ‘Local Goods Documents’ (LGP Document) request against the cargo they bring into the Free Zone via Dubai Trade Portal; and to also create the required gate passes online.

A new service “Make deposit” will be available for all Dubai Auto Zone (DAZ) and Dubai Textile City customers on 18th January 2022.

The service will allow customers to “Top Up Portal Deposit” & “Top Up Bank Guarantee” using a credit card/debit card online instead of visiting the counters.

You can access the service by following the steps:
1. Log in to "www.dubaitrade.ae"
2. Click on the "services menu"
3. Select "eDeposit"
4. Select the service "Make Deposit"

To go through the step-by-step manual for the service, please click here.

You can now access our new Sublease Cancellation Service on the Dubai Trade portal.

This new feature is designed to provide you with a seamless and efficient way to manage your sublease agreements in a few simple clicks.

How it works

1. Log in to the Dubai Trade portal: Access your account using your credentials.
2. Navigate to Sublease Section: Select "Apply for Sublease Agreement Cancellation” from the menu.
3. Complete the Process: Enter the service request details and submit it to JAFZA for approval.
4. Receive Confirmation: You will receive an email confirmation once your cancellation has been processed.

Please find an important update to our sublease application process, designed to enhance your experience.

Starting 24 June, you can apply for a new sublease directly through the "Apply for new sublease" service on the Dubai Trade portal. This dedicated service replaces the previous "Facility Expansion" option, which will now be used exclusively for new facilities with a direct lease.

This change simplifies the process, making it more efficient and user-friendly. We value your time and are committed to providing you with the best possible service.

To enhance your overall experience and improve business effectiveness we urge you to access Jafza’s Online Services available through your account on the Dubai Trade portal.

Get around-the-clock access to unique services through the digital platform that features over 100 e-services. The following services and more are available on the portal that offers a seamless user experience:
1. Government Services
2. Visa & Permits
3. Online Payments and Portal Top-Up
4. Renewals of Lease and License
5. Letters and Certificates
6. Status updates
7. Schedule a meeting with a Jafza expert

Click here and schedule your Dubai Trade Portal Training to learn more about the portal and discover enhanced services and new technologies that can benefit your business.