DISPLAYING ITEMS BY TAG: Haulier

We recently launched an all-new Freight Rate feature to bring real-time price transparency and smarter decision-making to inland logistics – completely transforming Dubai’s previously offline hauling ecosystem.

Hauliers or fleet owners can publish rates for specific routes and container types directly on CargoWaves, helping them get seen by more customers and win more bookings.

In turn, for the first time ever, shippers using Jebel Ali Port get rapid, real-time access to the earlier fragmented haulier network on a single platform. Now, viewing rates, comparing them and selecting the preferred haulier is possible instantly. As shippers can view rates when creating an order, digitalised truck booking orders can be sent directly to hauliers in a few minutes, speeding up the booking process.

Mohamed AbuHamra, COO Digital Technology at DP World GCC, said: “CargoWaves moves inland transport from fragmented and reactive to connected and planned, which is critical to building resilient, end-to-end supply chains in the region. With new technology, we can remove trade frictions and create even better outcomes for our customers, which is part and parcel of achieving our strategic objectives."

The new feature lays the groundwork for future enhancements such as ‘Spot Booking’ and complements the platform’s current AI-powered capability of intelligently matching containers to trucks, ensuring that a vehicle dropping off one load can pick up another nearby, instead of returning empty. 

Together with the platform’s next-generation functions, which include assistance with selecting hauliers, terminal slot recommendation and delivery route optimisation, the Freight Rate feature adds transparency and predictability to port-to-warehouse freight movements across the UAE, powering Dubai’s vision for inland transportation.

We are pleased to announce the launch of Dubai Trade e-learning initiative.

The e-learning is specifically designed to our users with completely new and unique range of online modules to support their day-to-day business effectively and efficiently. Over the past years we have been listening to what our customers need to enhance their knowledge in trade and supply chain which resulted into introducing five must attend courses that keep up both employees and company with the industry changes.

Candidates can easily access the online resources via PC, laptop or mobile devices from anywhere, complete the course within flexible time frame, and get certified upon completion of all the required modules.

To experience our e-learning and find out more about the initiative, we invite you to join our FREE training course about The COVID-19: Risk & Relationship Management. This course is designed to empower you and your team on the best practices to manage risk, understand the market, and support your stakeholders and suppliers.

Limited seats only!! Hurry Up and Grab your FREE seat here.

Dubai Trade eServices trainings are now available through distance learning. Please click here to view the training calendar and register in the interested courses.

• To ensure efficient handling and timely resolution of your enquiries, we kindly request that all container status-related queries be directed to our dedicated Customer Service team at: This email address is being protected from spambots. You need JavaScript enabled to view it..

  Our Customer Service team will manage your request and coordinate with all relevant stakeholders to provide accurate and timely updates.

CargoWaves, an innovative, AI-powered digital logistics platform designed to streamline inland cargo transportation. CargoWaves connects cargo owners, trucking companies, and port operators for efficient end-to-end cargo movement.

Key Features:

• Digital Transport Order: Digitally send Transport Orders to your Haulier with just a few clicks, no more emails or phone calls necessary.
• Automated draft orders: Draft orders are instantly generated for all import and export container movements based on customs declaration and export bookings created by shipping lines.
• Reduced booking lead times: Confirm bookings in under 4 hours.
• Real-time tracking: Monitor your shipments with full visibility throughout the journey.
• Easy vendor comparison: Compare rates, book hauliers, and select optimal port slots instantly.
• Seamless communication: Ensure smooth operations with direct coordination between terminals and drivers on WhatsApp and the Driver Mobile App.
• Secure, quick payments: Access trusted payment options for a smooth transaction experience.
• Digital proof of delivery: Secure documentation with electronic proof of delivery for all transactions.

By using cutting-edge AI technology, CargoWaves enhances logistics efficiency and boosts asset utilisation across the supply chain by up to 60%.

For your convenience, the new platform's services will be available on Dubai Trade. As it will replace the current Hauliers Nomination and Token process, we encourage all our port customers to transition to the CargoWaves platform before 15 January 2025 and experience the enhanced container delivery journey.

Training sessions and manuals:

• Cargo owners: Register for a free training session and download the training manuals.
• Hauliers and Transport companies: Register for a free training session and download the training manuals. 
• Driver Mobile App: Download our dedicated app which facilitates ease of communication and cargo tracking. Available on the (iOS) App Store and (Android) Google Play. 

To learn more, please visit CargoWaves.

The Certified Trade and Logistics Professional (CTLP) is a comprehensive training programme that covers the end-to-end process of import and export in the UAE and the region.

It’s a hands-on programme designed to give you in-depth understanding of the full business concepts and procedures related to all stakeholders involved in the trade supply chain.

CTLP is an educational programme designed by Dubai Trade, accredited by the Knowledge and Human Development Authority (KHDA), and is endorsed by The Chartered Institute of Logistics & Transport – International.

As part of our ongoing efforts to protect our systems and data, we have identified a heightened risk related to potentially exposed credentials.

As a precautionary measure, we are initiating a phased reset of all accounts associated with Dubai operations.

What you need to do now:

• Reset your password immediately upon receiving system prompts or instructions from IT.
• Ensure your new password is strong, unique, and not used for any other accounts.
• Do not share credentials under any circumstances.

For your security, please note that we will never ask for your password via phone, email, or any support channel. You should not disclose your password to anyone, including IT or customer support representatives.

This is a precautionary step to safeguard our operations for our customers and partners. We appreciate your prompt cooperation and vigilance.

If you have any questions or encounter issues, please contact:

• Tel: 600 55 55 54
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Certified Trade and Logistics Professional (CTLP) is a comprehensive training programme that covers the end-to-end process of import and export in the UAE and the region.

It’s a hands-on programme designed to give you in-depth understanding of the full business concepts and procedures related to all stakeholders involved in the trade supply chain.

CTLP is an educational programme designed by Dubai Trade, accredited by the Knowledge and Human Development Authority (KHDA), and is endorsed by The Chartered Institute of Logistics & Transport – International.