Dubai Trade Help Center

Tuesday, 28 April 2020, 10:15

What kind of support you want?

This feedback option allows you to lodge any customs related complaints or violations You can select the desired option from below and proceed.

E-Government Complain: Make your voice heard and express your observations to improve our services. This platform is a means to motivate us to achieve unprecedented levels of leadership and excellence in providing government services to our customers.
Report Customs Violations: A service specially designed to report any violations related to customs. For ease of communication we have divided these violations into three categories, namely, trademark & copyrights, trade agency and providing information related to safety and security.
Contact Director General: A direct channel of communication to connect with His Excellency the Director General and share your issues and concerns via raising a new request.

For lodging complaints and feedback related to Free Zone company management and operations, you can proceed with the below option.

Jafza – Raise a Complaint: Any issues, concern or feedbacks related to Jafza, can be easily raised using this eService and resolved within stipulated time by our professional team.
Jafza - Customer Suggestions: Any suggestions from Jafza customers on Jafza processes, procedures, and online services.