DISPLAYING ITEMS BY TAG: eServices

All Shipping Lines, Agents and Port Users

As part of our commitment to continuously improve processes and enhance customer experience, we are pleased to launch Mina Al Hamriya e-services.

In phase one, we are introducing two essential services on Dubai Trade single window www.dubaitrade.ae with more services to be added soon to streamline the operations further.

• Vessel Master: Enables the registration of a new vessel.
• Voyage Registration: To create rotations for a vessel's arrival.

Both services are now live and accessible by all shipping agents operating in Mina Al Hamriya. Concerned users can request access from their company administrators and start using the services with immediate effect. By utilising these e-services, Customers will no longer need to physically visit Mina Al Hamriya counters for vessel and voyage registration. The transition to e-services will help our customers to save time, effort, and cost.

We are pleased to inform you that “Registration” and “License” services will be live on the Dubai Trade Portal, commencing 23rd of May 2022.

Features:
You will be able to apply for most of the Registration & Licenses services through Dubai Trade.
- Enhance the existing services, in addition to the new services to be cleared more easily and accurately, the process of advance paying service fees has also been automated.
- Electronic services are characterized by features that enable customers to upload documents and fill out the necessary data before submitting them to Jafza.
- You can track the status of applications submitted through the Dubai Trade portal.
- Transactions for some services including letters and certificates have become electronic/ paperless.

- Below are the list of services will be enabled in Dubai Trade:

Registration Services:

Below functions will be replaced from the Existing Registration amendment Services to the New Service ‘Change Register Details’ under the Registration Menu:

o Amend Auditor.
o Amend Banker.
o Update Financial Year Date.

In Addition, below listed function will be added to the same Services:
o Distribution of Profit.

Owner registration letter will be disabled and replaced with ‘ODR Reports’ service under Summary Information Menu

License Services:
o New License Issuance. (for Existing Companies)
o License Renewal. *
o License Activity Amendment.
o License Conversion.

* Lease should be valid for more than 90 days, kindly use ‘Jafza Adhoc Courier Request’ service available under ‘Lease’ menu to renew the Lease prior to License renewal)

Please note that the courier service will remain available on the Dubai Trade platform temporarily and exclusively to complete any previously submitted requests or to submit requests for limited services that are not available yet through the Dubai Trade portal.

Please note that Jafza had rolled out a set of changes that will be live on the Dubai Trade Portal, commencing on the 6th of June, 2022

The application submission process has been upgraded through Dubai Trade, and you will be viewing 2 menus on your portal to avail new/continue previous submitted services.

The following menu items will be available for all new requests:
• Apply for Employment Visa New
• Released Signed In New
• Renew Employee RP New
• RP Renewal with EC Amend New

For requests before the 6th of June, the below services will be available to complete the process:
• Apply for Employment Visa
• Released Signed In
• Renew Employee RP
• RP Renewal with EC Amend

In addition, Jafza included new services:

• Additional validity duration 1 year/2 year/3-year option of the resident permit is now available in the Employment Visa, Released Signed In and RP renewal services.

• Physical submission of the employment contract is not required, uploading a signed contract by both parties for Residence New/Renewal/Amend services under contract verification service request will be required, you shall receive an electronic verification and attestation from Jafza afterwards.

• Transfer of sponsorship service access is added in the employment visa service.

• The Cancel Employee RP without Passport services is merged under the Employment Cancellation service.

Please be informed about an upcoming enhancement to the Dubai Trade Customs Account Management services. This enhancement will be implemented on July 14, 2024.

Currently, the system only allows for one request at a time for an Account and guarantee (CDR-Credit Account, Debit Account, and Standing Guarantee) related requests. With the upcoming enhancement, users will have the ability to submit multiple requests simultaneously for both Account and Guarantee related requests. This means there will no longer be a need to wait for the completion of one request before submitting another.

Impacted Services:

• Dubai Trade Service -> Mirsal II -> Financial Services -> Manage Account
• Manage the Account users
• Modify contact details
• Add new guarantee
• Update guarantee
• Reduce cash guarantee
• Withdraw guarantee

Click here for the updated user manual.

As part of our continuous efforts to enhance our customer service,  a new Lease Rent Review service will be available on the Dubai Trade Portal under the Leasing Services menu from 13 November 2023.

Features:

• You will be able to accept Rent Review terms through Dubai Trade.
• You can track the status of applications submitted through Dubai Trade.

As part of this new service, Lease Amendments will be processed using a digital signature solution through DocuSign, without the need for physical documents.

To receive the DocuSign notification, please ensure that your email address is correct on our

To enhance your overall experience and improve business effectiveness we urge you to access Jafza’s Online Services available through your account on the Dubai Trade portal.

Get around-the-clock access to unique services through the digital platform that features over 100 e-services. The following services and more are available on the portal that offers a seamless user experience:
1. Government Services
2. Visa & Permits
3. Online Payments and Portal Top-Up
4. Renewals of Lease and License
5. Letters and Certificates
6. Status updates
7. Schedule a meeting with a Jafza expert

Click here and schedule your Dubai Trade Portal Training to learn more about the portal and discover enhanced services and new technologies that can benefit your business.