DISPLAYING ITEMS BY TAG: Shipping Agent

Dubai's Roads and Transport Authority (RTA) and Dubai Police have announced an extension to the temporary lifting of truck movement restrictions.

Trucks will continue to be permitted to use all roads across Dubai around the clock (24/7) until Sunday 8 March 2026.

Please note that the following exclusions remain in place:
Airport Tunnel
Al Shindagha Tunnel

Normal truck restriction regulations will resume on Monday 9 March 2026.

We encourage customers and transport partners to continue taking advantage of these extended driving hours to support time-sensitive collections, deliveries and supply chain continuity across Dubai.

Further to our earlier circular on the temporary import arrangement via alternative UAE ports, containers discharged at Khorfakkan port and Fujairah port destined for Jebel Ali will be transferred by road via bonded trucking, coordinated by DP World Logistics.

This applies to both Import and Transshipment containers intended for further processing at Jebel Ali. Your existing customs, delivery, and terminal charge processes through Dubai Trade remain unchanged.

For a full overview of responsibilities, financial controls, and contact points, please refer to our step by step guide.

In light of the current regional situation and as part of our contingency planning to support the continued flow of cargo, DP World has put in place a temporary arrangement to facilitate the handling of import containers.

Under this arrangement, customers may discharge import containers at Khorfakkan Port or Fujairah Port. DP World, in coordination with shipping lines and the relevant authorities, will arrange for the containers to be moved under bonded road transit to Jebel Ali Port for final clearance.

The bonded trucking movement will be coordinated by DP World. Customers seeking support under this arrangement may contact:This email address is being protected from spambots. You need JavaScript enabled to view it." aria-label="Link This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it..

Upon arrival at Jebel Ali Port, final import customs clearance and duty payment will continue to be processed through Dubai Trade in line with the existing process.

Please note the following:
- Final customs clearance will be carried out at Jebel Ali Port.
- This arrangement applies to both import and Free Zone shipments.

DP World has implemented this arrangement in coordination with the relevant UAE authorities to help maintain cargo movement and minimise disruption to trade.

Should you require any further clarification, please contact Jebel Ali Terminal Customer Care at +971 4 889 7797 or This email address is being protected from spambots. You need JavaScript enabled to view it." aria-label="Link This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it..

Jebel Ali Rail Terminal has officially commenced operations.

Please click here to view the Jebel Ali Rail Terminal Tariffs and General Conditions, effective 1 March 2026.

Customers can use Jebel Ali Rail Terminal services with immediate effect.

For any clarification, please contact DP World Customer Care on +971 4 889 7797 or This email address is being protected from spambots. You need JavaScript enabled to view it..

The Certified Trade and Logistics Professional (CTLP) is a comprehensive training programme that covers the end-to-end process of import and export in the UAE and the region.

It’s a hands-on programme designed to give you in-depth understanding of the full business concepts and procedures related to all stakeholders involved in the trade supply chain.

CTLP is an educational programme designed by Dubai Trade, accredited by the Knowledge and Human Development Authority (KHDA), and is endorsed by The Chartered Institute of Logistics & Transport – International.

All General Cargo Shipping Agents to declare accurate information in the Manifest file relating to the below:

• Declare correct marks and numbers
• Declare correct information related to new/used vehicles
• Avoid submitting duplicate Bill of Lading “BOL” documents

Adherence to the above information will ensure smooth operations and will prevent further delays.

With ref to DPA Circular No. 4 for 2022, please be advised that we are implementing formal operational controls and system handling procedures for IMDG Class 5 import containers in cases where the required No Objection Certificate (NOC) from Dubai Ports Authority (DPA) is not available. These measures are being introduced to ensure the safe, compliant and efficient handling of such cargo whenever the mandatory approval has not been obtained.

If the DPA NOC is not available at the time of submitting the discharge list, a warning message will be generated in the system to alert the shipping agent. Shipping agents are required to obtain and submit the DPA NOC prior to the discharge cut-off time to avoid cargo shut-outs. In the event that the NOC is still not received by the discharge cut-off time, the container will automatically be converted to Remain On Board (ROB) status, and the corresponding charges will apply.

IMDG Class 5 import containers shall not be permitted to be discharged without a valid DPA NOC

Customers, shipping agents, and all stakeholders are requested to ensure timely submission of all mandatory approvals and documentation to avoid operational delays, system restrictions, or automatic status changes.

In light of recent regional developments and following the direction of relevant government authorities, port operations at Jebel Ali Port have been temporarily paused as a precautionary measure.

We are working closely with the relevant authorities and have implemented comprehensive safeguarding measures.

The safety and wellbeing of our people, customers and partners remain our highest priority.

Our Commercial and Sales teams are available to answer any urgent questions you may have – please contact your account manager for support.

We will continue to share updates through official DP World channels as the situation develops

We can confirm that normal operations have resumed across Terminals 1 to 4 as of 18:00 (GST) on 1 March 2026.

Our teams are continuing to monitor developments closely and work in close coordination with the relevant authorities.

At the same time, enhanced safety and security measures remain in place across Jebel Ali Port.

The safety and wellbeing of our people, customers and partners remain our highest priority.

During the holy month of Ramadan, the working hours for DP World, UAE Region and its subsidiaries are as below:

All charges for services provided during overtime hours will be applicable according to the rates listed in the Port Tariff.

As part of our ongoing commitment to enhancing operational efficiency and data accuracy, please be advised that the seal number will be mandatory for all full Import and Transshipment containers in the discharge list, except for Flat Rack containers.

This requirement will take effect from 1 September 2025.

All shipping lines and agents are kindly requested to update their systems accordingly.

To support the logistics sector and help maintain the smooth flow of supply chains across the Emirate, please note that:

• Trucks will be permitted to use all roads across Dubai around the clock (24/7) until Wednesday evening, 4 March 2026.
• The two exclusions are Airport Tunnel and Al Shindagha Tunnel, where the normal restrictions apply.
• Normal truck restriction regulations will resume on Thursday 5 March 2026.

What this means for you

Customers and transport partners may take advantage of these extended driving hours to support time-sensitive collections, deliveries and supply chain continuity across Dubai during this period.

RTA and Dubai Police have also called on all truck drivers and transport companies to comply with traffic instructions and applicable regulations and to cooperate with the relevant authorities to support road safety and smooth traffic movement across Dubai.

To read the RTA announcement, visit RTA website here.

The Certified Trade and Logistics Professional (CTLP) is a comprehensive training programme that covers the end-to-end process of import and export in the UAE and the region.

It’s a hands-on programme designed to give you in-depth understanding of the full business concepts and procedures related to all stakeholders involved in the trade supply chain.

CTLP is an educational programme designed by Dubai Trade, accredited by the Knowledge and Human Development Authority (KHDA), and is endorsed by The Chartered Institute of Logistics & Transport – International.