Appeal Customs Decision
Description
This service allows customers to appeal any decision issued by Dubai Customs to resolve any dispute in the following areas:
- Customs Cases
- Customs Tariff
- Rules of Origin
- Trade Agreements
- Suspended Duties
- Customs Valuation
- Claim Refund and Forfeiture
- Restricted and Prohibited Goods
Service Delivery Procedure
1
Submit the application through all available channels
2
Pay service fees
3
Receive customs decision
Service Fees
All Appeals have no charges except Legal Cases which costs AED 200
AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above
Required Documents
- Justification letter and evidences that supports the appeal, and copy of the issued decision
- In case of Legal Cases additional documents are required as below:
- Letter addressed to the head of the appeals committee stating the situation in details and includes all supporting documents
- Signed Conciliation Settlement Request
- Receipt payment of 50% of the total fine imposed which should not exceed fifty thousand dirhams
Terms & Conditions
- None
Service Delivery Channel:
Port Rashid Center - Legal Affairs Department (Legal Cases Only)
Website
Mobile Web
Service Completion Time:
5 Working Days
Relationship Type:
From Government to Business
From Government to Individuals
Target Category:
Companies
Individuals
Service Type:
Transactional
Service Hierarchy:
Sub Service
Service Urgency:
N/A
Service Interconnection:
N/A
Service Limitation:
N/A
Service Delivery Time:
Available around the clock (Online and Mobile Web)
Refer to customer happiness centers working hours (Center)
Bundle:
N/A
