Complaint and Enquiry Submission

Description

This service enables customers to submit their Complaint and Enquiry without Login into DT Portal. Any customer can submit their request using this service

Service Delivery Procedure

  • Submit the application through all available channels
  • Receive notification with the Case Reference Number which will be dealt with by DP World Customer Care Team from the Commercial Department
 
 

Service Fees

No Fee

Required Documents

  • Complaint / Enquiry Form

  • Supporting Documents -if required

Terms & Conditions

  • Disclosure must be complete with all the relevant information pertaining to the errors and omissions
  • Disclosure must be made before notice or commencement of customs audit process

Service Delivery Channel:

Website
 

Service Completion Time:

5 Working Days

Relationship Type:

From Port to Business

Target Category:

Companies / Individual Customers

Service Type:

Transactional

Service Hierarchy:

Supplementary

Service Urgency:

N/A

Service Interconnection:

N/A
 

Service Limitation:

N/A

Service Delivery Time:

Available around the clock
 

Bundle:

N/A

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Language

EN

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