DMA Customer Complaint

Dubai Maritime Authority Consumer Complaint Form

This form is to be used to file a formal complaint. All sections must be completed and will serve as the source document for the investigation. Please answer all questions fully. All supporting documentation must be attached to this complaint form at the time the complaint is filed. Additional information may be requested as necessary.

Complaint submitter information

Company Name

Contact Person’s Name *

Contact Number* *

Address

Email* *

Complainant Type

Shipper/consignee

Service provider

Other

Others (pls specify)

State in this paragraph whether complainant is an association, corporation, firm or partnership, and if a firm or partnership, the names of the individuals composing the same. State the nature and principal place of business.

Complaint Target information

Company Name *

Contact Person’s Name *

Contact Number *

Address

Email *

Basis of complaint

Violation of DMA’s Directive

Charge-related

Documentation-related

Unresolved disputes

Nature of Complaint:

(Describe the issue or incident in detail. State in this and/or sequential paragraphs to be lettered “A,” “B,” etc., the matter or matters about which you are complaining. This should consist of a clear and concise factual statement sufficient to inform the target of complaint with reasonable definiteness of the acts or practices alleged to be in violation. If rates are involved, name each rate, fare, charge, classification, regulation, or practice, the lawfulness of which is challenged)

Location:

(Where did the incident occur?)

Shipment details :

(mandatory, attach copies, attach any relevant documents or evidence if available)

Shipment Booking Reference No.

BL No.

Container Number

Port of Origin

Port of Destination

Drag and drop files here or Browse

Desired Resolution:

(What outcome or resolution are you seeking?)

Additional Comments

(Any additional comments or information related to the complaint)

I hereby declare that the information furnished above is true, complete and correct to the best of my knowledge and belief. I understand that in the event my information being found false or incorrect at any stage, it could result in disciplinary action against me / the organization represented by me and the complaint shall be liable to cancellation / termination without notice or any compensation in lieu thereof.

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