How can I remove the cargo from container?https://www.dubaitrade.ae/en/help/help-invoice-payments/how-can-i-remove-the-cargo-from-container-2

You can shift the container to Port Freight Station or PVT Freight to de-stuff the cargo from container. Steps to Follow: If you want to un-stuff container in Port CFS, Go to www.dubaitrade.ae and log in to your username and password. Click on Request,...

• Type: Article
• Author: Shaheer Hassan
• Category: Invoice & Payments

How can I renew the Employee’s Residence Permit?https://www.dubaitrade.ae/en/help/help-company-emp-management/how-can-i-renew-the-employee-s-residence-permit

You can renew your employee’s residence permit, without amending employment contract details, 6 months prior to its expiry. Please follow the below steps on how to apply: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and...

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

How can I resubmit a request which is suspended?https://www.dubaitrade.ae/en/help/help-registration/how-can-i-resubmit-a-request-which-is-suspended FAQ

A request will be suspended if any additional information or document is required by Dubai Customs. You may resubmit the request by following the below steps: Go to dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration...

• Type: Article
• Author: Shaheer Hassan
• Category: Registration

How Can I View My Registration Request After Submission? (Onboarding)https://www.dubaitrade.ae/en/help/help-value-added-services/how-can-i-view-my-registration-request-after-submission-onboarding

From the menu, navigate to “Manage DDO/DNOC” --> ‘DDO/DNOC Onboarding.’

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

How do I add the Financial Services option in my account?https://www.dubaitrade.ae/en/help/help-invoice-payments/how-do-i-add-the-financial-services-option-in-my-account-1

This service is not a default service however; your authorized person can add the services to your account. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to you user name and password. Click on Mirsal 2 > Client...

• Type: Article
• Author: Shaheer Hassan
• Category: Invoice & Payments

How do I add the Financial Services option in my account?https://www.dubaitrade.ae/en/help/help-custom-clearance/how-do-i-add-the-financial-services-option-in-my-account FAQ

This service is not a default service however; your authorized person can add the services to your account. Please follow the below steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click on Mirsal 2>Client...

• Type: Article
• Author: Inayathullah Syed
• Category: Custom Clearance

How do I add the required JAFZA service/option in my account to create online request?https://www.dubaitrade.ae/en/help/help-company-emp-management/how-do-i-add-the-required-service-option-in-my-account-to-create-online-request

To add all or specific services to your sub user’s account, please follow the below steps: Steps to Follow: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on...

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

How do I add the required JAFZA services/options in my account to create online request?https://www.dubaitrade.ae/en/help/help-company-emp-management/how-do-i-add-the-required-jafza-services-options-in-my-account-to-create-online-request

To add all or specific services to your sub user’s account, please follow the below steps: Steps to Follow: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on...

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

How do I add the required services/options in my account to create online request?https://www.dubaitrade.ae/en/help/help-registration/how-do-i-add-the-required-services-options-in-my-account-to-create-online-request FAQ

To add all or specific services to your sub user’s account, please follow the below steps: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on “assign services”...

• Type: Article
• Author: Shaheer Hassan
• Category: Registration

How do I apply for a salary certificate that Immigration requires for sponsoring my family?https://www.dubaitrade.ae/en/help/help-letters-reports-certificate/how-do-i-apply-for-a-salary-certificate-that-immigration-requires-for-sponsoring-my-family

Should Immigration require you to submit a salary certificate issued by Jafza for sponsoring your family, please apply online by following the below steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click on Letter...

• Type: Article
• Author: Shaheer Hassan
• Category: Letters, Reports & Certificates

How do I apply for cancellation without passport when it is asking me for DNRD status report?https://www.dubaitrade.ae/en/help/help-company-emp-management/how-do-i-apply-for-cancellation-without-passport-when-it-is-asking-me-for-dnrd-status-report

Prior to canceling the residence permit of a person who is outside the country for more than 6 months or outside the country on an expired visa, please follow the below steps to apply for Employee Status Checking at DNRD report: Steps to Follow: Go to...

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

How do I apply for Gate Enrolment Service online?https://www.dubaitrade.ae/en/help/help-company-emp-management/how-do-i-apply-for-gate-enrolment-service-online FAQ

Please follow the below steps: Go to www.dubaitrade.ae and log in to your username and password. Go to Request Menu Click on the Gate Enrolment Service For more information, please refer to user manual by clicking HERE

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

How do I cancel if Gate Pass is expired?https://www.dubaitrade.ae/en/help/help-gate-clearance/how-do-i-cancel-if-gate-pass-is-expired-1

You can submit eGate Pass cancel request using www.dubaitrade.ae, login with your User Name, Cancel >> Cancel eGate Pass, select check mark ‘Expired Gate Pass’. Steps to Follow: Customers need to complete Customs Inspection formalities before using...

• Type: Article
• Author: Shaheer Hassan
• Category: Gate Clearance

How do I cancel if Gate Pass is expired?https://www.dubaitrade.ae/en/help/help-cargo-operations/how-do-i-cancel-if-gate-pass-is-expired

You can submit eGate Pass cancel request using www.dubaitrade.ae, login with your User Name, Cancel >> Cancel eGate Pass, select checkmark ‘Expired Gate Pass’. Steps to Follow: Customers need to complete Customs Inspection formalities before using...

• Type: Article
• Author: Shaheer Hassan
• Category: Cargo Operations

How do I Check If The Photo Is Uploaded?https://www.dubaitrade.ae/en/help/help-company-emp-management/how-do-i-check-if-the-photo-is-uploaded FAQ

Go to Enquiry Menu and Select Gate Enrolment Service Enter any Search Criteria then click Search Click on the record to view the Uploaded Photograph

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

How do I check my containerized cargo and move it to the Port CFS?https://www.dubaitrade.ae/en/help/help-cargo-operations/how-do-i-check-my-containerized-cargo-and-move-it-to-the-port-cfs

You can check the cargo before taking the container from the port for Municipality or Customs Inspection and/or for Insurance purposes. Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on Request DP world Payment...

• Type: Article
• Author: Shaheer Hassan
• Category: Cargo Operations

How do I continue for submission post initiation of a new registration?https://www.dubaitrade.ae/en/help/help-registration/how-do-i-continue-for-submission-post-initiation-of-a-new-registration FAQ

Your drafted registration request will be only available in the system for 15 days from the creation date. Please follow the steps to continue with your registration process: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request...

• Type: Article
• Author: Shaheer Hassan
• Category: Registration

How do I create haulier nomination?https://www.dubaitrade.ae/en/help/help-gate-clearance/how-do-i-create-haulier-nomination-1

You can nominate the Hauler for container gate movement, this helps nominated Haulers to generate e-token from port to FZ/Local and vice versa using Dubai Trade. Steps to Follow: Go to www.dubaitrade.ae login with your User Name, Request>> Haulier...

• Type: Article
• Author: Shaheer Hassan
• Category: Gate Clearance

How do I create haulier nomination?https://www.dubaitrade.ae/en/help/help-cargo-operations/how-do-i-create-haulier-nomination

You can nominate the Hauler for container gate movement, this helps nominated Haulers to generate e-token from port to FZ/Local and vice versa using Dubai Trade. Steps to Follow: Go to www.dubaitrade.ae login with your User Name, Request>> Haulier...

• Type: Article
• Author: Shaheer Hassan
• Category: Cargo Operations

How do I increase the salary or change the designation at the time of residence permit renewal?https://www.dubaitrade.ae/en/help/help-company-emp-management/how-do-i-increase-the-salary-or-change-the-designation-at-the-time-of-residence-permit-renewal

Should you wish to renew the residence permit and increase the salary, change the job title or both at the same time, please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on Employee...

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management