How can I resubmit a request which is suspended? FAQ

A request will be suspended if any additional information or document is required by Dubai Customs. You may resubmit the request by following the below steps: Go to dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration...

How do I add the required services/options in my account to create online request? FAQ

To add all or specific services to your sub user’s account, please follow the below steps: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on “assign services”...

How do I continue for submission post initiation of a new registration? FAQ

Your drafted registration request will be only available in the system for 15 days from the creation date. Please follow the steps to continue with your registration process: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request...

How do I register and apply for a Dubai Customs code? FAQ

To register your company with Dubai Customs and acquire a company code, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration New, Fill in the mandatory fields, upload the required...

How do I reset/create my forgotten password? FAQ

In case you have forgotten the password of your Dubai Trade Administrator’s account, you can reset the password online easily by following the below steps: Go to www.dubaitrade.ae Click on the Service Centre Option Select ‘Reset Password’ from the...

How do I retrieve my username or password? FAQ

Kindly contact us at 600 55 55 54 or Email customercare@dubaitrade.ae to retrieve/reset/create your username and/or password. The process will be initiated through your registered Email address.

How do I verify Business Contact Information through Manage Contact Details? FAQ

If you are unable to submit the business code renewal request because your contact information is not updated and verified, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre and Select Dubai Customs > Registration Tools >...

How to change my registered Email Address? FAQ

If for any reason the registered Email address of your Administrator user in Dubai Trade is no longer accessible for a password reset, please send a request by following the below steps. Go to www.dubaitrade.ae Click on the Service Centre Option Select...

How to Renew Dubai Customs Business Code? FAQ

Business Code Renewal will only be initiated once your Contact details are updated and verified through the e-Service – Manage Contact Details. Please ensure this process is completed, before you proceed for the renewal of Dubai Customs Business Code....

I am getting “a payment record is pending” when I try to pay for my registration request FAQ

Payment has already been initiated for this request. To continue with the payment, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Click on Request Business Registration Select Enquiry Fill in the mandatory...

My request is approved, how can I pay now? FAQ

Now that your request is approved, you can easily proceed with the online payment by following the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration Enquiry Fill in the mandatory fields with the...