Are There Any Fees Associated With DDO Onboarding? (Onboarding)

There is no fee associated with DDO onboarding.

Can A Haulier Pay The Export Container TLUC Charges? FAQ

Yes, only nominated Haulier can pay the TLUC charges.

Can I Add and Save Multiple Credit Card Through Card Management Service?

Yes, you can add multiple credit card using Card Management service available under User Management.

Can I Amend Bill Of Lading Details After The Delivery Order Is In “Completed ” Status? (Shipping Agents)

You cannot amend the Bill Of Loading after the DDO request is verified and completed. Only you can add the additional invoice.

Can I cancel a residence permit if the employee is outside the country less than 6 months?

Cancellation of an employee outside the country less than 6 months can be applied online provided that you have the original passport to be submitted. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to your username...

Can I Cancel The Digital Delivery Order Request? (Importer/Clearing Agents)

You cannot cancel the Delivery order request; it has to be rejected by the Shipping Agent.

Can I Enrol Employees Who Do Not Have A Visa From Jebel Ali Free Zone And Access The Gate Using Visitor Passes? FAQ

You must have access card or entry pass issued by Jebel Ali Freezone Authority (Jafza) or Port Customs and Freezone Cooperation (PCFC)

Can I Enrol Employees Who Do Not Have A Visa From Jebel Ali Free Zone But Have An Access Card Issued By Jafza? (TAC, PAC, PIC) FAQ

Yes, access card holders (PAC, PIC, TAC, TIC etc.) can apply for Gate Enrolment service

Can I Extend The DO Validity Using DDO Service? (Shipping Agents)

Yes, you can extend the DO/Validity using Track DDO/DNOC.

Can I Extend The My DO Validity Using DDO Service? (Importer/Clearing Agents)

Yes, you can request DO agent to extend/amend the DO/Validity using Track Digital Delivery Order and the same request will be approved by Shipping Agent.

Can I Get A Detailed Report For All My Submitted DDO Requests? (Importer/Clearing Agents)

You can download a report, which has details such as DO number, BOL, Invoice Value, Payment Status, Shipping Line, Status, etc. by clicking on Digital Delivery Order à Reports.

Can I Get A Refund For My Export Container TLUC/Shifting Charges If Export Booking (BRN) Is Not Utilized? FAQ

Yes, only customers who paid the charges can request for refund using new service ‘Export TLUC/Shifting Charges Payment’ under Cancel menu. The Export TLUC will be refunded instantly to the Advance Deposit account. Hence, advise for all customers to...

Can I Get Assistance With Onboarding-Related Queries Or Issues? (Onboarding)

Customers can contact Dubai Trade Contact Center on 600-5555-54 or by email on customercare@dubaitrade.ae.

Can I Get The Refund For THC Payment Of Import/Export If Shipment Is Cancelled? FAQ

You can request for refund using service on Dubai Trade ‘Submit Refund Request’ under Request menu, which will be subject to approval from DP World.

Can I Pay Export TLUC Partially? FAQ

Yes, you can pay the Export TLUC/Shifting charges partially against the Container Request (BRN) created by the Shipping Agent.

Can I Request A Delivery Order If The Shipping Agent Rejected My DDO Request? (Importer/Clearing Agents)

Yes, you can submit another request for your delivery order through the ‘Request DDO’ service.

Can I Update The Credit Card That I Entered Earlier?

You can update the credit card details using the service ‘Card Management’ available under User Management.

Can I Use The Same Mobile Number For Multiple Employees? FAQ

No, the Mobile number must be unique.

Can I Use The Vehicle Enrolled By A Different Employee Who Is Sponsored Or Non-Sponsored By Jafza? FAQ

Subject to rules and regulation issued by relevant authorities such as RTA, Dubai Police etc.

General Jafza / NIP finance inquiries FAQ

Finance sanctions would take at least 24 hours to clear from the System. Please refer to the concerned Departments regarding all other inquiries such as terminations, rates, etc.