Can A Haulier Pay The Export Container TLUC Charges? FAQ

Yes, only nominated Haulier can pay the TLUC charges.

Can I Get A Refund For My Export Container TLUC/Shifting Charges If Export Booking (BRN) Is Not Utilized? FAQ

Yes, only customers who paid the charges can request for refund using new service ‘Export TLUC/Shifting Charges Payment’ under Cancel menu. The Export TLUC will be refunded instantly to the Advance Deposit account. Hence, advise for all customers to...

Can I Get The Refund For THC Payment Of Import/Export If Shipment Is Cancelled? FAQ

You can request for refund using service on Dubai Trade ‘Submit Refund Request’ under Request menu, which will be subject to approval from DP World.

Can I Pay Export TLUC Partially? FAQ

Yes, you can pay the Export TLUC/Shifting charges partially against the Container Request (BRN) created by the Shipping Agent.

General Jafza / NIP finance inquiries FAQ

Finance sanctions would take at least 24 hours to clear from the System. Please refer to the concerned Departments regarding all other inquiries such as terminations, rates, etc.

How Can I Move Empty Containers To Port CFS For Cross-Stuffing? FAQ

You can request Shipping Agent for Export Booking through Container Request and proceed with the Shifting Charges using new service on Dubai Trade ‘Export TLUC/Shifting Charges Payment’ available under Request menu.

How can I pay port charges online for my container?

You can pay Port Charges like Handling, Storage, Truck Loading etc., for Import FCL (Full Container Load), LCL (Less than Container Load), and Export cargo. Port charges like storage, truck loading/unloading charges can be paid online by following the...

How can I remove the cargo from container?

You can shift the container to Port Freight Station or PVT Freight to de-stuff the cargo from container. Steps to Follow: If you want to un-stuff container in Port CFS, Go to www.dubaitrade.ae and log in to your username and password. Click on Request,...

How do I add the Financial Services option in my account?

This service is not a default service however; your authorized person can add the services to your account. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to you user name and password. Click on Mirsal 2 > Client...

How to apply for SG (Standing Guarantee) account with Dubai Customs used for Duty and Missing Document Deposits?

A new Standing Guarantee (SG) account with Dubai customs can be easily created by raising a request. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae Log in with your username and password. Click on Mirsal 2 Go to Financial...

Jafza / NIP Bank Transfers FAQ

All local incoming transfers are processed within 2 working days and will be credited to the relevant Customer Accounts. For Overseas Transfers, Bank takes 7-10 Working days to process and will be credited to the relevant Customer Accounts. Please...

Jafza / NIP Duplicate Receipts FAQ

For information related to Duplicate Receipts for Bank Guarantee, please contact the Admin Department For information related to Duplicate Receipts for all Other Payment types, please contact the Finance Department by email (receivables@jafza.ae) or by...

Jafza / NIP Lease Termination FAQ

Lease Termination SR’s are processed within 2-3 Working Days after finalization of ‘End of Lease’ Customers will receive an electronic notification once the SR is closed by Finance Non Portal Statement of Account can be downloaded from Dubai Trade to...

Jafza / NIP Other Transfers & Clearances FAQ

Transfer of credit balances from one account to another (Group Company, Agent to Offshore Company, etc.) are completed within 2 working days once the request is received Finance Clearances for License Renewal SR’s are approved on a daily basis – for...

Jafza / NIP Payment Flexibility FAQ

Please ensure that the Portal is sufficiently funded if you are getting errors while submitting the request. Payment Flexibility Requests are processed in batches and within 2-3 Working Days of submission – Customer will receive an electronic...

Jafza / NIP Payments FAQ

Third-party cheques require a prior Finance approval before depositing with the Bank Cheque approvals can be requested by sending scanned copies of the cheque/s and the documents to receivables@jafza.ae Requirements related to third-party cheques are...

Jafza / NIP Post Dated Cheque Recall FAQ

PDC Recall requests are processed within 2-3 Working Days PDC recall requests will only be accepted for cheques maturing at least 7 days subsequent to the date of the request Please ensure that the Portal is sufficiently funded, and balance payment is...

Jafza / NIP Post Dated Cheques Extension FAQ

Please recheck and ensure that the Portal is sufficiently funded if you are getting errors while submitting the request PDC Extension Requests are processed in batches and within 2-3 Working Days of submission Requests must be submitted as early as...

Jafza / NIP Refund FAQ

To get an update on the status of your refund, we request you to always contact the Operations Desk where the Refund request was submitted. Once it is confirmed that the request has reached Finance, it takes: Up to 15 days to process a refund to a...

What Are The Import & Export THC Charges For 20’ And 40’ Feet Containers? FAQ

THC charges for 20’ feet container = AED. 700/- THC charges for 40’ feet container = AED. 1100/-