Are There Any Fees Associated With DDO Onboarding? (Onboarding)

There is no fee associated with DDO onboarding.

Can I Add and Save Multiple Credit Card Through Card Management Service?

Yes, you can add multiple credit card using Card Management service available under User Management.

Can I Amend Bill Of Lading Details After The Delivery Order Is In “Completed ” Status? (Shipping Agents)

You cannot amend the Bill Of Loading after the DDO request is verified and completed. Only you can add the additional invoice.

Can I Cancel The Digital Delivery Order Request? (Importer/Clearing Agents)

You cannot cancel the Delivery order request; it has to be rejected by the Shipping Agent.

Can I Extend The DO Validity Using DDO Service? (Shipping Agents)

Yes, you can extend the DO/Validity using Track DDO/DNOC.

Can I Extend The My DO Validity Using DDO Service? (Importer/Clearing Agents)

Yes, you can request DO agent to extend/amend the DO/Validity using Track Digital Delivery Order and the same request will be approved by Shipping Agent.

Can I Get A Detailed Report For All My Submitted DDO Requests? (Importer/Clearing Agents)

You can download a report, which has details such as DO number, BOL, Invoice Value, Payment Status, Shipping Line, Status, etc. by clicking on Digital Delivery Order à Reports.

Can I Get Assistance With Onboarding-Related Queries Or Issues? (Onboarding)

Customers can contact Dubai Trade Contact Center on 600-5555-54 or by email on customercare@dubaitrade.ae.

Can I Request A Delivery Order If The Shipping Agent Rejected My DDO Request? (Importer/Clearing Agents)

Yes, you can submit another request for your delivery order through the ‘Request DDO’ service.

Can I Update The Credit Card That I Entered Earlier?

You can update the credit card details using the service ‘Card Management’ available under User Management.

How Can Freight Forwarders Check Their Requested DNOC Status?

Freight Forwarders can check DNOC status by Navigating to the ‘DNOC’ service and clicking on ‘Track DNOC’.

How Can I Approve The DNOC Requested By Freight Forwarder?

You can track all requests submitted by Freight Forwarders by following steps. Click on Manage DDO/DNOC Click on Verify DNOC Request Search for the DNOC request and click on the edit icon. Approve NOC

How Can I Cancel The DNOC Request

NOC request cannot be cancelled, but it can be rejected by the Shipping Agent.

How Can I Check My Requested DDO Status? (Importer/Clearing Agents)

You can check DDO status by clicking on Digital Delivery Order à Track Digital Delivery order.

How Can I Check The Status Of The Uploaded Bill Of Lading File? (Shipping Agents)

You can check the status of the uploaded file by clicking on Manage DDO/DNOC --> Monitor File upload. Click on “File Log Details” to check for failed records.

How Can I Check The Submitted Request For Digital Delivery Order? (Shipping Agents)

You can track the submitted request for DO by navigating to Manage DDO/DNOC -> Track DDO/DNOC.

How Can I Collect The DO Extension Charges From The DO Customer? (Shipping Agents)

Agent can rise the charges using Amend Bill of Lading and the same will be available for traders in Track Digital Delivery Order and pay.

How Can I Disable Auto Renewal?

You can Disable Subscription Auto Renewal by following below steps. Login Dubai Trade Click on Subscription Profile Disable Auto Renewal

How can I get my payment receipt post successful subscription with Dubai Trade?

You may download your receipt and tax invoice online after successful payment and subscription activation. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on DT Subscription Go to...

How Can I Get The BOL Upload Template? (Shipping Agents)

The BOL upload template can be downloaded from Dubai Trade, Help -->Dubai Trade Download Center --> Digital Delivery Order . You can also find the file formats on DDO (dubaitrade.ae)