How can I remove the cargo from container?

You can shift the container to Port Freight Station or PVT Freight to de-stuff the cargo from container. Steps to Follow: If you want to un-stuff container in Port CFS, Go to www.dubaitrade.ae and log in to your username and password. Click on Request,...

How can I renew the Employee’s Residence Permit?

You can renew your employee’s residence permit, without amending employment contract details, 6 months prior to its expiry. Please follow the below steps on how to apply: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and...

How can I resubmit a request which is suspended? FAQ

A request will be suspended if any additional information or document is required by Dubai Customs. You may resubmit the request by following the below steps: Go to dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration...

How Can I View My Registration Request After Submission? (Onboarding)

From the menu, navigate to “Manage DDO/DNOC” --> ‘DDO/DNOC Onboarding.’

How do I add the Financial Services option in my account?

This service is not a default service however; your authorized person can add the services to your account. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to you user name and password. Click on Mirsal 2 > Client...

How do I add the Financial Services option in my account? FAQ

This service is not a default service however; your authorized person can add the services to your account. Please follow the below steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click on Mirsal 2>Client...

How do I add the required JAFZA service/option in my account to create online request?

To add all or specific services to your sub user’s account, please follow the below steps: Steps to Follow: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on...

How do I add the required JAFZA services/options in my account to create online request?

To add all or specific services to your sub user’s account, please follow the below steps: Steps to Follow: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on...

How do I add the required services/options in my account to create online request? FAQ

To add all or specific services to your sub user’s account, please follow the below steps: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on “assign services”...

How do I apply for a salary certificate that Immigration requires for sponsoring my family?

Should Immigration require you to submit a salary certificate issued by Jafza for sponsoring your family, please apply online by following the below steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click on Letter...

How do I apply for cancellation without passport when it is asking me for DNRD status report?

Prior to canceling the residence permit of a person who is outside the country for more than 6 months or outside the country on an expired visa, please follow the below steps to apply for Employee Status Checking at DNRD report: Steps to Follow: Go to...

How do I apply for Gate Enrolment Service online? FAQ

Please follow the below steps: Go to www.dubaitrade.ae and log in to your username and password. Go to Request Menu Click on the Gate Enrolment Service For more information, please refer to user manual by clicking HERE

How do I cancel if Gate Pass is expired?

You can submit eGate Pass cancel request using www.dubaitrade.ae, login with your User Name, Cancel >> Cancel eGate Pass, select check mark ‘Expired Gate Pass’. Steps to Follow: Customers need to complete Customs Inspection formalities before using...

How do I cancel if Gate Pass is expired?

You can submit eGate Pass cancel request using www.dubaitrade.ae, login with your User Name, Cancel >> Cancel eGate Pass, select checkmark ‘Expired Gate Pass’. Steps to Follow: Customers need to complete Customs Inspection formalities before using...

How do I Check If The Photo Is Uploaded? FAQ

Go to Enquiry Menu and Select Gate Enrolment Service Enter any Search Criteria then click Search Click on the record to view the Uploaded Photograph

How do I check my containerized cargo and move it to the Port CFS?

You can check the cargo before taking the container from the port for Municipality or Customs Inspection and/or for Insurance purposes. Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on Request DP world Payment...

How do I continue for submission post initiation of a new registration? FAQ

Your drafted registration request will be only available in the system for 15 days from the creation date. Please follow the steps to continue with your registration process: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request...

How do I create haulier nomination?

You can nominate the Hauler for container gate movement, this helps nominated Haulers to generate e-token from port to FZ/Local and vice versa using Dubai Trade. Steps to Follow: Go to www.dubaitrade.ae login with your User Name, Request>> Haulier...

How do I create haulier nomination?

You can nominate the Hauler for container gate movement, this helps nominated Haulers to generate e-token from port to FZ/Local and vice versa using Dubai Trade. Steps to Follow: Go to www.dubaitrade.ae login with your User Name, Request>> Haulier...

How do I increase the salary or change the designation at the time of residence permit renewal?

Should you wish to renew the residence permit and increase the salary, change the job title or both at the same time, please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on Employee...