Are There Any Fees Associated With DDO Onboarding? (Onboarding)https://www.dubaitrade.ae/en/help/help-value-added-services/are-there-any-fees-associated-with-ddo-onboarding-onboarding

There is no fee associated with DDO onboarding.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can A Haulier Pay The Export Container TLUC Charges?https://www.dubaitrade.ae/en/help/help-invoice-payments/can-a-haulier-pay-the-export-container-tluc-charges FAQ

Yes, only nominated Haulier can pay the TLUC charges.

• Type: Article
• Author: Maryam Mohamed
• Category: Invoice & Payments

Can I Add and Save Multiple Credit Card Through Card Management Service?https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-add-and-save-multiple-credit-card-through-card-management-service

Yes, you can add multiple credit card using Card Management service available under User Management.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I Amend Bill Of Lading Details After The Delivery Order Is In “Completed ” Status? (Shipping Agents)https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-amend-bill-of-lading-details-after-the-delivery-order-is-in-completed-status-shipping-agents

You cannot amend the Bill Of Loading after the DDO request is verified and completed. Only you can add the additional invoice.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I cancel a residence permit if the employee is outside the country less than 6 months?https://www.dubaitrade.ae/en/help/help-company-emp-management/can-i-cancel-a-residence-permit-if-the-employee-is-outside-the-country-less-than-6-months

Cancellation of an employee outside the country less than 6 months can be applied online provided that you have the original passport to be submitted. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to your username...

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

Can I Cancel The Digital Delivery Order Request? (Importer/Clearing Agents)https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-cancel-the-digital-delivery-order-request-importer-clearing-agents

You cannot cancel the Delivery order request; it has to be rejected by the Shipping Agent.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I Enrol Employees Who Do Not Have A Visa From Jebel Ali Free Zone And Access The Gate Using Visitor Passes?https://www.dubaitrade.ae/en/help/help-company-emp-management/can-i-enrol-employees-who-do-not-have-a-visa-from-jebel-ali-free-zone-and-access-the-gate-using-visitor-passes FAQ

You must have access card or entry pass issued by Jebel Ali Freezone Authority (Jafza) or Port Customs and Freezone Cooperation (PCFC)

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

Can I Enrol Employees Who Do Not Have A Visa From Jebel Ali Free Zone But Have An Access Card Issued By Jafza? (TAC, PAC, PIC)https://www.dubaitrade.ae/en/help/help-company-emp-management/can-i-enrol-employees-who-do-not-have-a-visa-from-jebel-ali-free-zone-but-have-an-access-card-issued-by-jafza-tac-pac-pic FAQ

Yes, access card holders (PAC, PIC, TAC, TIC etc.) can apply for Gate Enrolment service

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

Can I Extend The DO Validity Using DDO Service? (Shipping Agents)https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-extend-the-do-validity-using-ddo-service-shipping-agents

Yes, you can extend the DO/Validity using Track DDO/DNOC.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I Extend The My DO Validity Using DDO Service? (Importer/Clearing Agents)https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-extend-the-my-do-validity-using-ddo-service-importer-clearing-agents

Yes, you can request DO agent to extend/amend the DO/Validity using Track Digital Delivery Order and the same request will be approved by Shipping Agent.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I Get A Detailed Report For All My Submitted DDO Requests? (Importer/Clearing Agents)https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-get-a-detailed-report-for-all-my-submitted-ddo-requests-importer-clearing-agents

You can download a report, which has details such as DO number, BOL, Invoice Value, Payment Status, Shipping Line, Status, etc. by clicking on Digital Delivery Order à Reports.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I Get A Refund For My Export Container TLUC/Shifting Charges If Export Booking (BRN) Is Not Utilized?https://www.dubaitrade.ae/en/help/help-invoice-payments/can-i-get-a-refund-for-my-export-container-tluc-shifting-charges-if-export-booking-brn-is-not-utilized FAQ

Yes, only customers who paid the charges can request for refund using new service ‘Export TLUC/Shifting Charges Payment’ under Cancel menu. The Export TLUC will be refunded instantly to the Advance Deposit account. Hence, advise for all customers to...

• Type: Article
• Author: Maryam Mohamed
• Category: Invoice & Payments

Can I Get Assistance With Onboarding-Related Queries Or Issues? (Onboarding)https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-get-assistance-with-onboarding-related-queries-or-issues-onboarding

Customers can contact Dubai Trade Contact Center on 600-5555-54 or by email on customercare@dubaitrade.ae.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I Get The Refund For THC Payment Of Import/Export If Shipment Is Cancelled?https://www.dubaitrade.ae/en/help/help-invoice-payments/can-i-get-the-refund-for-thc-payment-of-import-export-if-shipment-is-cancelled FAQ

You can request for refund using service on Dubai Trade ‘Submit Refund Request’ under Request menu, which will be subject to approval from DP World.

• Type: Article
• Author: Maryam Mohamed
• Category: Invoice & Payments

Can I Pay Export TLUC Partially?https://www.dubaitrade.ae/en/help/help-invoice-payments/can-i-pay-export-tluc-partially FAQ

Yes, you can pay the Export TLUC/Shifting charges partially against the Container Request (BRN) created by the Shipping Agent.

• Type: Article
• Author: Maryam Mohamed
• Category: Invoice & Payments

Can I Request A Delivery Order If The Shipping Agent Rejected My DDO Request? (Importer/Clearing Agents)https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-request-a-delivery-order-if-the-shipping-agent-rejected-my-ddo-request-importer-clearing-agents

Yes, you can submit another request for your delivery order through the ‘Request DDO’ service.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I Update The Credit Card That I Entered Earlier?https://www.dubaitrade.ae/en/help/help-value-added-services/can-i-update-the-credit-card-that-i-entered-earlier

You can update the credit card details using the service ‘Card Management’ available under User Management.

• Type: Article
• Author: Maryam Mohamed
• Category: Value Added services

Can I Use The Same Mobile Number For Multiple Employees?https://www.dubaitrade.ae/en/help/help-company-emp-management/can-i-use-the-same-mobile-number-for-multiple-employees FAQ

No, the Mobile number must be unique.

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

Can I Use The Vehicle Enrolled By A Different Employee Who Is Sponsored Or Non-Sponsored By Jafza?https://www.dubaitrade.ae/en/help/help-company-emp-management/can-i-use-the-vehicle-enrolled-by-a-different-employee-who-is-sponsored-or-non-sponsored-by-jafza FAQ

Subject to rules and regulation issued by relevant authorities such as RTA, Dubai Police etc.

• Type: Article
• Author: Shaheer Hassan
• Category: Company & Employee management

General Jafza / NIP finance inquirieshttps://www.dubaitrade.ae/en/help/help-invoice-payments/general-jafza-nip-finance-inquiries FAQ

Finance sanctions would take at least 24 hours to clear from the System. Please refer to the concerned Departments regarding all other inquiries such as terminations, rates, etc.

• Type: Article
• Author: Mazen Zabadneh
• Category: Invoice & Payments