How to submit DNRD status report when applying for cancellation without passport?

Prior to applying this service, a DNRD status report must be available for submission. Please follow the below steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click on Employee Services>Other Services Select...

I Am Already a Subscribed Customer On Dubai Trade, How Can I Enable Auto Renewal?

You can enable Subscription Auto Renewal by following below steps. Login Dubai Trade Click on Subscription Profile Enable Auto Renewal

I Am Driving A Car Which Is Not In My Ownership, Can I Enrol The Vehicle Under My Name? FAQ

Subject to rules and regulation issued by relevant authorities such as RTA, Dubai Police etc.

I am getting “a payment record is pending” when I try to pay for my registration request FAQ

Payment has already been initiated for this request. To continue with the payment, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Click on Request Business Registration Select Enquiry Fill in the mandatory...

I am getting an error as “This Company has no associated Trade License(s)” when trying to subscribe to Dubai Trade.

Your trade license details should be updated in Dubai Trade prior to activating your Subscription. Kindly follow the below steps to proceed: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on User Management >...

I am unable to see the offshore company on the drop-down list when applying for letters online

Please follow the below steps to add an offshore company to your Local Agency’s Customer list: Steps to Follow: If you want to access the services using your admin user account: Go to dubaitrade.ae and log in to your local agent’s admin account. Go to...

I Am Using Third Party Operator For Pick And Drop Service Regularly; Do I Have To Enrol The Vehicle Under My Name? FAQ

Third-party transport service provider should register directly with PCFC security for providing this service inside Freezone; hence this service is not applicable for them.

Is Driving License Mandatory To Register Gate Enrolment? FAQ

No, Driving License is not mandatory.

Is It Possible To Add The Same Vehicle Details For Multiple Employees? FAQ

No, the Vehicle number must be unique.

Jafza / NIP Bank Transfers FAQ

All local incoming transfers are processed within 2 working days and will be credited to the relevant Customer Accounts. For Overseas Transfers, Bank takes 7-10 Working days to process and will be credited to the relevant Customer Accounts. Please...

Jafza / NIP Duplicate Receipts FAQ

For information related to Duplicate Receipts for Bank Guarantee, please contact the Admin Department For information related to Duplicate Receipts for all Other Payment types, please contact the Finance Department by email (receivables@jafza.ae) or by...

Jafza / NIP Lease Termination FAQ

Lease Termination SR’s are processed within 2-3 Working Days after finalization of ‘End of Lease’ Customers will receive an electronic notification once the SR is closed by Finance Non Portal Statement of Account can be downloaded from Dubai Trade to...

Jafza / NIP Other Transfers & Clearances FAQ

Transfer of credit balances from one account to another (Group Company, Agent to Offshore Company, etc.) are completed within 2 working days once the request is received Finance Clearances for License Renewal SR’s are approved on a daily basis – for...

Jafza / NIP Payment Flexibility FAQ

Please ensure that the Portal is sufficiently funded if you are getting errors while submitting the request. Payment Flexibility Requests are processed in batches and within 2-3 Working Days of submission – Customer will receive an electronic...

Jafza / NIP Payments FAQ

Third-party cheques require a prior Finance approval before depositing with the Bank Cheque approvals can be requested by sending scanned copies of the cheque/s and the documents to receivables@jafza.ae Requirements related to third-party cheques are...

Jafza / NIP Post Dated Cheque Recall FAQ

PDC Recall requests are processed within 2-3 Working Days PDC recall requests will only be accepted for cheques maturing at least 7 days subsequent to the date of the request Please ensure that the Portal is sufficiently funded, and balance payment is...

Jafza / NIP Post Dated Cheques Extension FAQ

Please recheck and ensure that the Portal is sufficiently funded if you are getting errors while submitting the request PDC Extension Requests are processed in batches and within 2-3 Working Days of submission Requests must be submitted as early as...

Jafza / NIP Refund FAQ

To get an update on the status of your refund, we request you to always contact the Operations Desk where the Refund request was submitted. Once it is confirmed that the request has reached Finance, it takes: Up to 15 days to process a refund to a...

My request is approved, how can I pay now? FAQ

Now that your request is approved, you can easily proceed with the online payment by following the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration Enquiry Fill in the mandatory fields with the...

My shipping Agent advised to request Electronic Delivery Order online Dubai Trade? News

Importers can now use the online electronic delivery order request online with little or no need to visit the shipping agents office. Through this service, Importers are able to search for Bill of Ladings, view charges, make payments and obtain a...