How Long Does It Take For My DDO Onboarding Registration Request For Approval? (Onboarding)

5 working days.

How To Amend The Uploaded BOL? (Shipping Agents)

You can amend the uploaded BOL from Amend BOL Details option. Enter the BOL number and click on search.

What Are The Details Required During The DDO Onboarding Registration? (Onboarding)

Company Contact Information, Bank Information and listed documents below are to be uploaded during the registration process. Some important documents that are required are: Trade License Signatory Authorization Letter (Click here to download the...

What Are The Formats Of The File That Is Accepted In Upload BOL Details? (Shipping Agents)

The file formats which are accepted is .xls, .xlsx, .txt, with a maximum file size of 1MB.

What Details Can I Amend In The Uploaded Bill Of Loading And At What Stage? (Shipping Agents)

Shipping Agent can Amend the BOL details if the BOL status is in ‘NEW’, if the BOL status is in 'Completed' then they can add only the additional Invoice and any other status, system will not allow to amend the BOL.

What Details Need To Be Uploaded In Upload BOL Details E-Service? (Shipping Agents)

To issue Delivery Orders on Dubai Trade, you would first need to upload a BOL file for each unique rotation number using the ‘Upload BOL’ e-service. To learn more about how to populate the BOL File, please click here. Refer the ‘BOL Sample’ File and...

What Is DDO Onboarding Registration? (Onboarding)

DP World registered Shipping Agents/Freight Forwarders can submit the Digital Delivery Order onboarding request, using ‘Manage DDO/DNOC’ --> ‘DDO/DNOC Onboarding.’ By doing this, agents can use the DDO platform for releasing the Delivery Orders to...

What Is Digital Delivery Order Service Used For? (Shipping Agents)

The Digital Delivery Order platform is the first of its kind introduced in Dubai to enhance shipping and logistics operations. The DDO service is an online service to request for Delivery Order from shipping agent.

What Is The Digital NOC Service Used For?

The Digital NOC Service automates the offline process of issuance of Split NOC, and facilitates a service where the freight forwarder can request for a NOC on Dubai Trade.

What Is The Process For Settling The Payments Made Through The DDO Service? (Shipping Agents)

Payments will be credited into your bank account within T+2 working days.

When Can I Download My Digital Delivery Order? (Importer/Clearing Agents)

You can track and download the Digital Delivery Order after the Shipping Agent verifies the request, and your request has been approved.

When Can I Request A Digital Delivery Order For My Bill Of Lading? (Importer/Clearing Agents)

Shipping Agent has to ensure that the Bill of Lading File has been uploaded in the correct format for the requesting party to request for a delivery order against a particular BOL number.

When Can Shipping Agent Request For DNOC?

The shipping agent first needs to upload Bill of Lading, then the Freight Forwarder can submit a request for DNOC against a Bill of Lading.

Who Can Use The Request Digital Deliver Order Service? (Importer/Clearing Agents)

Importers, FZ customers, Clearing Agents.

Who Can Use The Request DNOC Using ‘Digital Delivery Order’ Service?

Request DNOC service is designed especially for Freight Forwarders to make payments using a credit card, debit card or the net-banking service to obtain an instant payment confirmation and receive NOC. This service increases efficiency and speed of...