Can I Add and Save Multiple Credit Card Through Card Management Service?

Yes, you can add multiple credit card using Card Management service available under User Management.

Can I Update The Credit Card That I Entered Earlier?

You can update the credit card details using the service ‘Card Management’ available under User Management.

How Can I Disable Auto Renewal?

You can Disable Subscription Auto Renewal by following below steps. Login Dubai Trade Click on Subscription Profile Disable Auto Renewal

How Can I Receive a Receipt for the Auto Renewal Payment?

You can download the receipt from either Payment History on Subscription Service page or from the renewal successful message.

How Do I Know If My Added Credit Card Is Nearing Expiry?

Dubai Trade will display the message that default credit card will expire before the next renewal.

How Do I Know If My Subscription Has Successfully Renewed?

You will receive a Renewal successful confirmation message on your email.

I Am Already a Subscribed Customer On Dubai Trade, How Can I Enable Auto Renewal?

You can enable Subscription Auto Renewal by following below steps. Login Dubai Trade Click on Subscription Profile Enable Auto Renewal

What Happens If My Credit Card Transaction Fails During Auto Renewal?

Renewal attempts will be scheduled multiple times, and an auto-renewal unsuccessful message will be sent to your email.

What If I Have Not Saved My Credit Card Details During The Subscription Payment?

You will get prompt messages on the Dubai Trade Login Page to update the credit card details. If credit card details are updated then auto-renewal will not be processed and subscription status will be updated to ‘Expired’.

What Payment Mode Can I Use For Subscription Auto Renewal?

Subscription Auto Renewal feature is applicable only with the combination of ePayment followed by Credit Card.

When Will The System Execute Auto Renewal?

System will execute Auto Renewal 24 hours before expiry.