How do I retrieve my username or password?

Kindly contact us at 600 55 55 54 or Email customercare@dubaitrade.ae to retrieve/reset/create your username and/or password. The process will be initiated through your registered Email address.

How Do I Upload Photo If The Status Is Showing NO-PHOTO?

Go to Amend Menu and Search for the Service Gate Enrolment Enter any Search Criteria then click Search Click on the Upload Button to Upload Photo

How do I verify Business Contact Information through Manage Contact Details?

If you are unable to submit the business code renewal request because your contact information is not updated and verified, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre and Select Dubai Customs > Registration Tools >...

How to apply for SG (Standing Guarantee) account with Dubai Customs used for Duty and Missing Document Deposits?

A new Standing Guarantee (SG) account with Dubai customs can be easily created by raising a request. Please follow the below steps: Steps to Follow: Go to dubaitrade.ae Log in with your username and password. Click on Mirsal 2 Go to Financial Services>...

How to change my registered Email Address?

If for any reason the registered Email address of your Administrator user in Dubai Trade is no longer accessible for a password reset, please send a request by following the below steps. Go to www.dubaitrade.ae Click on the Service Centre Option Select...

How to proceed with payment post creating a Standing Guarantee account by cash?

In the scenario where you have created the Standing Guarantee account by cash and want to proceed with payment on the portal, you can follow the below mentioned steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click...

How to Renew Dubai Customs Business Code?

Business Code Renewal will only be initiated once your Contact details are updated and verified through the e-Service – Manage Contact Details. Please ensure this process is completed, before you proceed for the renewal of Dubai Customs Business Code....

I Am Driving A Car Which Is Not In My Ownership, Can I Enrol The Vehicle Under My Name?

Subject to rules and regulation issued by relevant authorities such as RTA, Dubai Police etc.

I am getting “a payment record is pending” when I try to pay for my registration request

Payment has already been initiated for this request. To continue with the payment, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Click on Request Business Registration Select Enquiry Fill in the mandatory...

I Am Using Third Party Operator For Pick And Drop Service Regularly; Do I Have To Enrol The Vehicle Under My Name?

Third-party transport service provider should register directly with PCFC security for providing this service inside Freezone; hence this service is not applicable for them.

Is Driving License Mandatory To Register Gate Enrolment?

No, Driving License is not mandatory.

Is It Possible To Add The Same Vehicle Details For Multiple Employees?

No, the Vehicle number must be unique.

Is there an exam for CTLP/CCE Course?

Yes, there will be a multiple-choice exam in which you’re required to score at least 60% to pass.

Is this course accredited?

Yes, The course is endorsed by The Chartered Institute of Logistics & Transport – International, recognised for Continuing Professional Development (CPD), and the attendance certificates are attested by Knowledge and Human Development Authority (KHDA).

Jafza / NIP Bank Transfers

All local incoming transfers are processed within 2 working days and will be credited to the relevant Customer Accounts. For Overseas Transfers, Bank takes 7-10 Working days to process and will be credited to the relevant Customer Accounts. Please...

Jafza / NIP Bounced Cheques

If Clearance Letter is not required, pls contact Finance for Collection of Bounced Cheques; If Clearance Letter is required, then , pls contact Finance for Collection of Bounced Cheques ; Jafza ID (CEC) or Company Authorization is required to collect...

Jafza / NIP Duplicate Receipts

For information related to Duplicate Receipts for Bank Guarantee, please contact the Admin Department For information related to Duplicate Receipts for all Other Payment types, please contact the Finance Department by email (receivables@jafza.ae) or by...

Jafza / NIP Lease Termination

Lease Termination SR’s are processed within 2-3 Working Days after finalization of ‘End of Lease’ Customers will receive an electronic notification once the SR is closed by Finance Non Portal Statement of Account can be downloaded from Dubai Trade to...

Jafza / NIP Other Transfers & Clearances

Transfer of credit balances from one account to another (Group Company, Agent to Offshore Company, etc.) are completed within 2 working days once the request is received Finance Clearances for License Renewal SR’s are approved on a daily basis – for...

Jafza / NIP Payment Flexibility

Please ensure that the Portal is sufficiently funded if you are getting errors while submitting the request. Payment Flexibility Requests are processed in batches and within 2-3 Working Days of submission – Customer will receive an electronic...