We Have Many Vehicles To Be Registered For Gate Enrolment, Do I Have To Register One-By-One FAQ

You may use the bulk upload function and Excel template is available on the service. Once the file is uploaded, you may use ‘Amend Gate Enrolment’ service to upload employee photo.

We want to open a bank account, but the bank is asking for a letter from Jafza. How do we apply?

Jafza Branch companies can apply for a Bank Letter to open an account. However, this specific letter type is not available for FZE, FZCo or Offshore. Kindly reconfirm with your bank for other documents they accept for account opening. Steps to Follow:...

What Are The Details Required During The DDO Onboarding Registration? (Onboarding)

Company Contact Information, Bank Information and listed documents below are to be uploaded during the registration process. Some important documents that are required are: Trade License Signatory Authorization Letter (Click here to download the...

What are the different Subscription plans and fees? FAQ

We have designed 3 flexible plans to cater for your varying business needs. These are: Annual Monthly Weekly AED 9,450 / Year Inclusive of Tax Save 42% (Pay only AED 181.73 instead of 315 / Week) AED 945 / Month Inclusive of Tax Save 25% (Pay only AED...

What Are The Formats Of The File That Is Accepted In Upload BOL Details? (Shipping Agents)

The file formats which are accepted is .xls, .xlsx, .txt, with a maximum file size of 1MB.

What Are The Import & Export THC Charges For 20’ And 40’ Feet Containers? FAQ

THC charges for 20’ feet container = AED. 700/- THC charges for 40’ feet container = AED. 1100/-

What Are The Import & Export TLUC Charges For 20’ And 40’ Feet Containers? FAQ

TLUC charges for 20’ feet container = AED. 314/- TLUC charges for 40’ feet container = AED. 314/-

What Are The Payment Modes To Collect The THC And TLUC/Shifting Charges? FAQ

Payment modes Advance Deposit Online (Credit/Debit/Direct Debit) Prepaid Card

What are the requirements to apply for Gate Enrolment? FAQ

Emirates ID & Vehicle Registration details. Photograph of the Employee

What Are The THC Charges For IMCO Import/Export Containers? FAQ

For IMCO containers, THC charges will be 50% additional of THC. THC + 50% of THC.

What Details Can I Amend In The Uploaded Bill Of Loading And At What Stage? (Shipping Agents)

Shipping Agent can Amend the BOL details if the BOL status is in ‘NEW’, if the BOL status is in 'Completed' then they can add only the additional Invoice and any other status, system will not allow to amend the BOL.

What Details Need To Be Uploaded In Upload BOL Details E-Service? (Shipping Agents)

To issue Delivery Orders on Dubai Trade, you would first need to upload a BOL file for each unique rotation number using the ‘Upload BOL’ e-service. To learn more about how to populate the BOL File, please click here. Refer the ‘BOL Sample’ File and...

What Happens If My Credit Card Transaction Fails During Auto Renewal?

Renewal attempts will be scheduled multiple times, and an auto-renewal unsuccessful message will be sent to your email.

What If I Have Not Saved My Credit Card Details During The Subscription Payment?

You will get prompt messages on the Dubai Trade Login Page to update the credit card details. If credit card details are updated then auto-renewal will not be processed and subscription status will be updated to ‘Expired’.

What Is DDO Onboarding Registration? (Onboarding)

DP World registered Shipping Agents/Freight Forwarders can submit the Digital Delivery Order onboarding request, using ‘Manage DDO/DNOC’ --> ‘DDO/DNOC Onboarding.’ By doing this, agents can use the DDO platform for releasing the Delivery Orders to...

What Is Digital Delivery Order Service Used For? (Shipping Agents)

The Digital Delivery Order platform is the first of its kind introduced in Dubai to enhance shipping and logistics operations. The DDO service is an online service to request for Delivery Order from shipping agent.

What is Dubai Trade Subscription and how can I subscribe?

Dubai Trade subscription is a time-based access fee which grants permission to authorized users to use transactional e-Services of multiple service providers rendered through Dubai Trade Portal. Subscribed users with Dubai Trade are entitled to...

What is eDO service (Electronic Delivery Order)?

Shipping Agents can now use the online electronic delivery order service that replaces the traditional way of manual submission, collection of payments and issuance of delivery order to Importers. eDO for ‘Shipping Agent’ like Charge Collection for...

What is LGP gate Pass (Local Goods Pass)?

Introduction/Explanation: LGP (Local Goods Pass) is a document which helps Jebel Ali FZE companies to take their Cargo INN or OUT using eGate Pass service through Dubai Trade. You can create LGP document using your JAFZA Customs account,...

What is LGP gate Pass (Local Goods Pass)?

LGP (Local Goods Pass) is a document which helps Jebel Ali FZE companies to take their Cargo INN or OUT using eGate Pass service through Dubai Trade. You can create LGP document using your JAFZA Customs account, www.dubaitrade.ae , Request >> LGP...