What is next step post receiving the change status report?

You have to notify Jafza after the change status to process the medical, Emirates ID biometrics and the Residence Permit stamping. Please follow the below process: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click on...

What is Rosoom?

Rosoom is a (Centralized e-Payment Gateway) system that enables customers to make online payments for DPWorld, JAFZA, Tasreeh and Dubai Trade products such as Dubai Trade Subscription, CTLP/CCE/CCB Training, DT Training Certificates, Tradeshield, etc.)

What Is THC And How Can I Pay? FAQ

THC (Terminal Handling Charges) for Import & Export sea cargo containers to be paid by the Importer/Exporter/Clearing Agents using service on Dubai Trade ‘DP World Payments’ by selecting respective sub-menu. Import – ‘Import Bills/Declarations’ Export...

What Is The Cut-Over Date For Export THC? FAQ

The cut-over date for Export THC is against the Export Bookings (BRN) created from 01st of November 2023.

What Is The Cut-Over Date For Import THC? FAQ

The cut-over date for Import THC is against the Vessels ETA starting from 01st of November 2023.

What Is The Digital NOC Service Used For?

The Digital NOC Service automates the offline process of issuance of Split NOC, and facilitates a service where the freight forwarder can request for a NOC on Dubai Trade.

What Is The Process For Settling The Payments Made Through The DDO Service? (Shipping Agents)

Payments will be credited into your bank account within T+2 working days.

What Is TLUC And How Can I Pay? FAQ

TLUC (Truck Loading and Unloading Charges) for Import & Export sea cargo containers to be paid by the Importer/Exporter/Clearing Agents for loading/unloading containers to consignee truck using below services on Dubai Trade. Import – Existing service...

What Is To Be Done If An Employee Cancels The Visa And Joined Another Jafza Company? FAQ

The previous Company will have to delete the employee records by using Amend Service. Once the record is deleted, new Company Admin can enrol the employee details.

What payment methods can I use to pay for my subscription?

Below are the different convenient ways to pay for your subscription: For “E-Payment”: Credit Card (Master Card, Visa, American Express) Pre-Paid / e-Dirham (e-Dirham Red Al Haslah, e-Dirham Gold Al Haslah, e-Dirham Blue Al Haslah) Direct Debit (CBD...

What Payment Mode Can I Use For Subscription Auto Renewal?

Subscription Auto Renewal feature is applicable only with the combination of ePayment followed by Credit Card.

When Can I Download My Digital Delivery Order? (Importer/Clearing Agents)

You can track and download the Digital Delivery Order after the Shipping Agent verifies the request, and your request has been approved.

When Can I Request A Digital Delivery Order For My Bill Of Lading? (Importer/Clearing Agents)

Shipping Agent has to ensure that the Bill of Lading File has been uploaded in the correct format for the requesting party to request for a delivery order against a particular BOL number.

When Can Shipping Agent Request For DNOC?

The shipping agent first needs to upload Bill of Lading, then the Freight Forwarder can submit a request for DNOC against a Bill of Lading.

When Will The System Execute Auto Renewal?

System will execute Auto Renewal 24 hours before expiry.

Who Can Pay The Export TLUC/Shifting Charges? FAQ

Importer/Exporter/Clearing Agents can pay Export TLUC/Shifting charges without nomination and the nominated Haulier can pay the charges.

Who Can Use The Request Digital Deliver Order Service? (Importer/Clearing Agents)

Importers, FZ customers, Clearing Agents.

Who Can Use The Request DNOC Using ‘Digital Delivery Order’ Service?

Request DNOC service is designed especially for Freight Forwarders to make payments using a credit card, debit card or the net-banking service to obtain an instant payment confirmation and receive NOC. This service increases efficiency and speed of...

Who Should Register Vehicles By Using Gate Enrolment Service? FAQ

• All Jafza companies should register their vehicles as well as their employees’ vehicles by using Gate Enrolment Service. • The company administrator can submit the request online through Dubai Trade portal.

Why System Charges OOG Twice For Import Or Export Containers In DP World Payments? FAQ

Import – One charges for discharging container from the Vessel and the second for Loading container to the consignee Truck. Export – One charges for offloading container from the consignee truck and the second for Loading to the Vessel.