How Can Freight Forwarders Check Their Requested DNOC Status?

Freight Forwarders can check DNOC status by Navigating to the ‘DNOC’ service and clicking on ‘Track DNOC’.

How can I apply NOC for my employees who will be working outside Jafza?

Should you need to send your sponsored employees to work outside Jafza or for another Jafza company, you may apply for Labour NOC by following the below steps. Kindly note that this is subject to management review and approval. Steps to Follow: Go to...

How Can I Approve The DNOC Requested By Freight Forwarder?

You can track all requests submitted by Freight Forwarders by following steps. Click on Manage DDO/DNOC Click on Verify DNOC Request Search for the DNOC request and click on the edit icon. Approve NOC

How can I cancel employee’s residence permit?

Should you wish to cancel the residence permit of an employee who is still inside the country, please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on Employee Services Residence Permit...

How Can I Cancel The DNOC Request

NOC request cannot be cancelled, but it can be rejected by the Shipping Agent.

How Can I Check My Requested DDO Status? (Importer/Clearing Agents)

You can check DDO status by clicking on Digital Delivery Order à Track Digital Delivery order.

How Can I Check The Status Of The Uploaded Bill Of Lading File? (Shipping Agents)

You can check the status of the uploaded file by clicking on Manage DDO/DNOC --> Monitor File upload. Click on “File Log Details” to check for failed records.

How Can I Check The Submitted Request For Digital Delivery Order? (Shipping Agents)

You can track the submitted request for DO by navigating to Manage DDO/DNOC -> Track DDO/DNOC.

How Can I Collect The DO Extension Charges From The DO Customer? (Shipping Agents)

Agent can rise the charges using Amend Bill of Lading and the same will be available for traders in Track Digital Delivery Order and pay.

How Can I Disable Auto Renewal?

You can Disable Subscription Auto Renewal by following below steps. Login Dubai Trade Click on Subscription Profile Disable Auto Renewal

How can I get my payment receipt post successful subscription with Dubai Trade?

You may download your receipt and tax invoice online after successful payment and subscription activation. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on DT Subscription Go to...

How Can I Get The BOL Upload Template? (Shipping Agents)

The BOL upload template can be downloaded from Dubai Trade, Help -->Dubai Trade Download Center --> Digital Delivery Order . You can also find the file formats on DDO (dubaitrade.ae)

How can I know if my container is loaded on vessel or landed in the port with the total storage charges that I need to pay?

You can easily track your container status online and calculate the applicable storage charges by following the below steps, Steps to Follow: Go to www.dubaitrade.ae homepage Click on Service Centre >> DP world >> Container Enquiry If the container is...

How Can I Move Empty Containers To Port CFS For Cross-Stuffing? FAQ

You can request Shipping Agent for Export Booking through Container Request and proceed with the Shifting Charges using new service on Dubai Trade ‘Export TLUC/Shifting Charges Payment’ available under Request menu.

How can I pay port charges online for my container?

You can pay Port Charges like Handling, Storage, Truck Loading etc., for Import FCL (Full Container Load), LCL (Less than Container Load), and Export cargo. Port charges like storage, truck loading/unloading charges can be paid online by following the...

How can I pay port charges online for my container?

You can pay Port Charges like Handling, Storage, Truck Loading etc., for Import FCL (Full Container Load), LCL (Less than Container Load), and Export cargo. Port charges like storage, truck loading/unloading charges can be paid online by following the...

How Can I Pay The DO Extension Charges Using DDO Service? (Importer/Clearing Agents)

Agent can rise the charges and the same will be available in Track Digital Delivery Order to pay.

How Can I Receive a Receipt for the Auto Renewal Payment?

You can download the receipt from either Payment History on Subscription Service page or from the renewal successful message.

How can I remove the cargo from container?

You can shift the container to Port Freight Station or PVT Freight to de-stuff the cargo from container. Steps to Follow: If you want to un-stuff container in Port CFS, Go to www.dubaitrade.ae and log in to your username and password. Click on Request,...

How can I remove the cargo from container?

You can shift the container to Port Freight Station or PVT Freight to de-stuff the cargo from container. Steps to Follow: If you want to un-stuff container in Port CFS, Go to www.dubaitrade.ae and log in to your username and password. Click on Request,...