How Do I Know If My Added Credit Card Is Nearing Expiry?

Dubai Trade will display the message that default credit card will expire before the next renewal.

How Do I Know If My Subscription Has Successfully Renewed?

You will receive a Renewal successful confirmation message on your email.

How do I register and apply for a Dubai Customs code? FAQ

To register your company with Dubai Customs and acquire a company code, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration New, Fill in the mandatory fields, upload the required...

How do I renew employee’s residence permit when his name is not appearing on the list?

Introduction/Explanation: One of the reasons why the employee’s details do not appear for renewal online is that the passport validity in the system is less than 180 days. To update the new, please follow the below steps: Steps to Follow: Go to...

How do I reset/create my forgotten password? FAQ

In case you have forgotten the password of your Dubai Trade Administrator’s account, you can reset the password online easily by following the below steps: Go to www.dubaitrade.ae Click on the Service Centre Option Select ‘Reset Password’ from the...

How do I retrieve my username or password? FAQ

Kindly contact us at 600 55 55 54 or Email customercare@dubaitrade.ae to retrieve/reset/create your username and/or password. The process will be initiated through your registered Email address.

How do I take container from Port?

You can pay container payment using DP world Payment and nominate the haulier at the same time. Nominated haulier or Importer can make eToken using Token Generation Services. Steps to Follow: Go to www.dubaitrade.ae and log in to your username and...

How do I take container from Port?

You can pay container payment using DP world Payment and nominate the haulier at same time. Nominated haulier or Importer can make eToken using Token Generation Services. Steps to Follow: Go to www.dubaitrade.ae and log in to your username and...

How Do I Upload Photo If The Status Is Showing NO-PHOTO? FAQ

Go to Amend Menu and Search for the Service Gate Enrolment Enter any Search Criteria then click Search Click on the Upload Button to Upload Photo

How do I verify Business Contact Information through Manage Contact Details? FAQ

If you are unable to submit the business code renewal request because your contact information is not updated and verified, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre and Select Dubai Customs > Registration Tools >...

How Long Does It Take For My DDO Onboarding Registration Request For Approval? (Onboarding)

5 working days.

How To Amend The Uploaded BOL? (Shipping Agents)

You can amend the uploaded BOL from Amend BOL Details option. Enter the BOL number and click on search.

How to apply for a gate pass for my cargo to be taken out or brought in the Jebel Ali Free zone?

A cargo gate pass (e-Gate Pass) is required if you need to move your cargo in and out of the Jebel Ali Free Zone area. Follow the below steps to apply online: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Go to...

How to apply for a gate pass for my cargo to be taken out or brought in the Jebel Ali Free zone?

A cargo gate pass (e-Gate Pass) is required if you need to move your cargo in and out of the Jebel Ali Free Zone area. Follow the below steps to apply online: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Go to...

How to apply for SG (Standing Guarantee) account with Dubai Customs used for Duty and Missing Document Deposits? FAQ

A new Standing Guarantee (SG) account with Dubai customs can be easily created by raising a request. Please follow the below steps: Steps to Follow: Go to dubaitrade.ae Log in with your username and password. Click on Mirsal 2 Go to Financial Services>...

How to apply for SG (Standing Guarantee) account with Dubai Customs used for Duty and Missing Document Deposits?

A new Standing Guarantee (SG) account with Dubai customs can be easily created by raising a request. Please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae Log in with your username and password. Click on Mirsal 2 Go to Financial...

How to cancel the residence permit of an employee who is outside the country?

If you want to cancel the residence permit of an employee who is outside the country for more than 6 months or outside the country on an expired visa, please follow the below steps: Steps to Follow: Go to www.dubaitrade.ae and log in to your username...

How to change my registered Email Address? FAQ

If for any reason the registered Email address of your Administrator user in Dubai Trade is no longer accessible for a password reset, please send a request by following the below steps. Go to www.dubaitrade.ae Click on the Service Centre Option Select...

How to proceed with payment post creating a Standing Guarantee account by cash? FAQ

In the scenario where you have created the Standing Guarantee account by cash and want to proceed with payment on the portal, you can follow the below mentioned steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click...

How to Renew Dubai Customs Business Code? FAQ

Business Code Renewal will only be initiated once your Contact details are updated and verified through the e-Service – Manage Contact Details. Please ensure this process is completed, before you proceed for the renewal of Dubai Customs Business Code....